Hi there,
My fiance, being the cool chick that she is, bought me an RC-7 for my birthday. It is from an authorized dealer, but was shipped to my house. Anyway, after delivery I noticed the box was a bit beat up, but didn't look too bad. I opened the box, took out the speaker, and I heard something inside the cabinet rolling around. I looked through one of the ports on the back and saw taht the magnet structure from one of the woofers was completely broken off. Also, one of the cabinet corners was smashed.
I called UPS to file a claim and they are going to pick it up on Monday. I don't really know the claim process, but I'm sure it won't be resolved anytime soon.
My question is, should I contact the shipper to see if they can do anything about it? Perhaps it was damaged during shipping from the manufacturer.
I've been waiting to get the RC-7 to replace my RC-3 for a long time now. I guess I'll be waiting even longer.