Well, I know it's been a few months, but it looks like those replacement volume control units are on backorder indefinitely. Like several others, I got tired of waiting, and RMA'd the whole system.
Andy, if you read this, please check for RA # 62242 to reference my specific system and problem.
From what I've read in the forum recently, I'm not the only with this problem anymore. If this is a growing issue, something must be done about those volume control docks. Hopefully after looking at mine, you can figure out what the problem is, and fix those volume controls before they're due to come in 3 months. I have a feeling you're going to need quite a number of them.
It's a shame that the iFi cannot be operated at all without the dock. I originally bought the iFi simply because it was the best-in-class 2.1 speaker system ever produced. Never connected them to an iPod, just to a stereo source from my computer. I'm sure there are many others using the speakers the same way.
If you find that the volume controls are doomed to fail, may I recommend a dongle or something else that could be plugged into dock connector on the subwoofer, just to enable the system, and accept audio via the stero connector on the back of the sub? I'm pretty handy, so even a pinout of the PS/2 style connector for the dock might be all that's needed to enable the system for those who are stuck. That way, at least the system will work, and volume could then just be regulated at the source (on the iPod directly, a receiver, your computer, etc.)
I think for many of us with this problem, feedback and communication is most important thing right now. Even if it's just an email every week to say, "Hey, we remembered you were having this issue, here's what we've found so far...". Instead, I think we've all gotten mixed answers about the availability of replacement volume control docks, assuming they are even the problem in the first place. Communication is sometimes spotty with the Parts Order department. And, myself, I was given the runaround on finally deciding to return the whole system, at one point being told that *I* had to cover the return shipping costs -- which was unacceptable. Eventually, these issues were handled by a very competant supervisor in the chain. But, the end result is that a whole 3-4 months later, I'm still waiting to hear sweet music out of a working iFi system. Someone should have recommended replacing the whole system a lot sooner, rather than hoping for those parts to come back in stock.
Hopefully Andy will get to the bottom of this problem by looking at my system, and then be better equipped to offer a more permanent solution.
Thanks,
-- Joe