Amy

It looks like the screws are the same (it was very easy to get out, though), but the stands are shaped a little differently. Plus they have the rubber feet built in. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I'm not sure about the screws, but the color is subtley different. When you just look at them by themselves, you'd say they're black, but when held up next to the 4.1 sats, you can tell they have a hit of grey (Gunmetal grey, to be exact!). ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

The Promedias are manufactured in China...all our other speakers products are made in Arkansas. We have a warehouse in California, where they also do some manufacturing. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

It just depends on what's causing the hum. It could be the pod, sub, soundcard, electronic interference... If you want to try out the new pod, you can purchase it, then you have 30 days to return if you're not satisfied (you do not get a refund on shipping, however). Do the rear speakers hum when your computer is turned off? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If you purchase a digital 5.1 soundcard, you will not need the Audio Tornado! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Please let me know where you read that quote and I'll take care of it. Sorry for the oversight. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Actually, mid-late June was never officially announced by Klipsch, and July 1st was an error on our webpage that was only up for a few days and caught and changed quickly. Unfortunately, word spread quite rapidly, which is a chance any company takes that has the confidence to maintain a bulletin board! Early to Mid-July has really been our official position all along. We've tried to guess exactly, but we have had to make some last minute THX enhancements, and are now waiting on US customs, so an exact date is not possible at this time. Some things are beyond our control, and I apologize for the miscommunications (some cases initiated by rumors!)... I will post an exact date (as will our webmaster) when we are 100% able to do so with no chance of change. Thanks for your patience, and I'm very confident that it will all be worth it!! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

One year. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I can't give you an answer because I don't have one. The product is in customs right now, and we have absolutely no control over the US customs process. Once we have the shipment in our possession, we'll be able to give you a final date. However, that will likely be the same date, or close to, the time we will take orders, because we will do so immediately. We don't enjoy making you wait any more than you enjoy waiting! That's my honest answer. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

It's not common as far as percentage of systems, but it does happen occasionally. Chances are, a replacement set will work just fine. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If you purchased the system within 30 days of requiring warranty service, Klipsch will cover the shipping. After that, the customer is responsible for shipping the item to us, and Klipsch will cover the return shipping back to the customer. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me a list of Soundcards you're all interested in, and I'll do the research.... That's a really good idea! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

As far as I know, availability on Klipsch website is still on for July. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me an email if you can't get it fixed (the warranty is for a year). ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

As I stated in a thread below, we don't have a firm date yet. We will post the information as soon as it is available. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

No, that sentence is correct...we would replace the SAME preamp that you have under warranty. The CP-1 is a true upgrade for $49.99, and is not available for exchange under warranty (unless you already have a CP-1 and it is defective). ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Contact me by email, or call our customer service at 888-554-5665. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Unfortunately, it sounds as though you have a defective unit. Exchange them at the place of purchase, or contact our returns department at 800-554-7724. Thanks, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If you're using the 4.1s with a digital soundcard (such as the soundblaster, among others) that have digital decoding built in, then you do not need the AT. If you want to utilize a digital output from a device such as a dvd player or PS2, then you would need the decoder. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Using a receiver, you can leave the Heresys plugged in as normal, plug the Audio Tornado front out into an auxilary in on the receiver (male 1/8 mini -male RCA), then plug the promedias in the center out and rear out. Should work fine--Trey in our tech department has tried this setup, and it works great. Give him a call if you have further questions at 800-554-7724. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

It will be available only on our website until further notice. Sorry! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I assume you don't want us to release a product before it's ready! Patience...it will be available soon! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

We are prepared for a large amount of orders, but I can't make any guarantees! It's hard to judge an initial repsonse to a product launch. I don't anticipate any problems, however. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

First availability will be on the Klipsch website. Outpost is certainly welcome to take preorders for as long as they want. I do not have a date for when they will receive them, but it won't be before Klipsch! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Sounds like a bad unit, especially since you've tried it in other rooms (reduces possibility of electronic interference). You can exchange the system at the place of purchase, or go through our warranty department to exchange the sub. 888-554-5665. Thanks ------------------ Amy ProMedia Tech Support promediatech@klipsch.com