Amy

Thanks, everybody! I just ask people with problems to contact me directly so I can keep an accurate log for future reference, plus everybody's situation is going to be unique. There's no one answer that a customer can find on the bulletin board that will solve every aspect of the problem they may be having. Symptoms, warranties, and solutions will vary somewhat from person to person. No one is getting paid off, promise! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I don't have a preorder date at this time... All the speakers will have spring clips. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me an email about your situation, please. Thank you, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I still believe the 4.1 is the best system for computers because of the phantom center channel. It just does not make sense to have a center channel on top of the monitor when you're sitting just a couple feet in front of it. Griswold is right...the 5.1s were designed with the people using TVs, DVD players, PS2s in mind...or people using their computers to watch DVD's at a distance. That's when the center channel becomes more important. Klipsch's intent is not to make products obsolete; quite the contrary. We fully back the 4.1 ProMedia product, and will continue to make improvements upon it over time. Thank you, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If this name-calling must be continued, do so privately. Thank you, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

We have isolated the heat sink problem with the 4.1s to a small number of units exposed to a manufacturing glitch. Klipsch is completely committed to customers who have affected units, and will work diligently to solve any outstanding or future problems anyone may experience. As always, please feel free to contact me via email or call our customer service at 888-554-5665 to discuss any issues. Keep in mind, as I have said before, the bulletin board is a place for people to come who are having problems or have questions. They represent a very small number of our overall very satisfied customer base. Thank you! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Contact me or customer service (888-554-5665) to inquire about the status on your return... ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Hmmm... I don't know all the answers yet, but I can answer a few... Yes on the spring clips--plus 18 gauge wire!! The control pod is completely different from the control pods of the previous versions, and I'm quite certain it will be completely clean (top priority!). The heatsink problems on the 4.1 sub were caused by a manufacturing defect on a very small number of units. This will not be a problem with future 4.1s or the 5.1s--plus the subwoofers are completely different. That's all I have for now... Oh, except the system completely rocks! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

This is our Australian dealer: Network Entertainment Technology 20 Rosemary Court Mulgrave VIC, Australia 3170 Tel. 613 9561 0746 Paul Rawlins They are in the midst of changing servers, so I do not have an updated email for them yet. Thanks, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

This does sound like it could be a control pod issue, especially since you've tried it with a different device. Did you also try the speakers in a different area of the room to rule out electronic interference? If so, please send me an email about your warranty options... Thanks, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me an email, as well. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

As long as the receiver has a line level out, you should be able to use it fine. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Try reseating your connections in the soundcard. Also try a different wire in that position. Contact me by email if you continue to have trouble. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Many Klipsch Dealers are only interested in(or set up for) selling Home Audio equipment--not computer equipment. That's why I distinguish between ProMedia dealers and Klipsch dealers. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

That's our customer service email...they're probably sending your request to our Australian dealer representative, who frequently travels, and has likely not had a chance to respond. I'll try to find out for sure... At any rate, here's the contact info for our Australian dealer. Keep in mind that the 4.1s are not available in Australia yet: Network Entertainment Technology 20 Rosemary Court Mulgrave VIC, Australia 3170 Tel. 613 9561 0746 paul_rawlins@guet.com.au Paul Rawlins ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

The 4.1s will be available in Australia soon. Just purchase them from a local dealer at that time. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me an email directly with each of your concerns! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Is the soundcard 4-channel? When you plug the rear channels (the purple plug) into the line out, so you get sound from the rear speakers? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Where are you sending your emails? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

We do not ship directly to overseas consumers because of the enormous cost associated with shipping/customs/duties, not to mention any warranty issues. If you need help locating a local distributor, please send me an email. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Sorry, I just don't have release date information yet. It just depends how the final stages of testing go... ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I don't know the correct colors to use with the AE card, but our green plug is for the line out and the black one is for the rear out. Consult your soundcard manual or check online. Thanks ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

The knobs are made of thermoplastic rubber for a better look and feel than hard plastic ones. The bending you feel is the flexing of the rubber knob itself, which ensures that turning these knobs over time will be less likely to cause fatigue on the circuit board. The cables cannot be disconnected at the pod. The warranty is for one year. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

You can purchase a new speaker; call our customer service at 888-554-5665. Thanks, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

There is no power switch; that was a misprint in the manual. Sounds like you could have a bad set. Double check all your connections before you request an exchange. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com