My only success story with UPS was I let THEM do their lame-@$$ packing job on a Sunfire amp, which consisted of bubble wrapping the amp & putting it in a single box. WHEN it was damaged, it was due to a fork lift being run through the side of the amp (still worked!!). They paid to ship the amp to Sunfire, all the repairs, and return shipping to the buyer! They couldn't say it was insufficient packaging because THEY DID IT, even though it was OBVIOUSLY lame as hell....