DEC

Well, since your ProMedia 2.1 system is new, you definitely have the new and improved right-angle DIN connector, so that is likely not your problem. And I don't know how Klipsch handles warranty work outside of the US, but they (or the outlet you purchased your unit from) surely would stand behind a new purchase that was bad right out of the box (unless there is some question as to whether you purchased your system from an authorized dealer). I would first suggest getting in contact with the retail outlet and/or Klipsch and describe the problem you are having and see what they can do for you. If you don't feel that approach is going to work for some reason and want to trouble-shoot the problem yourself (and you have the skills for doing that), I highly recommend going back through some of the many threads on ProMedia 2.1 system failures & potential solutions having to do with control pod issues, internal fuse failures, bad capacitors, poor board contacts/soldering (etc.) to see if any of that information might be helpful. Good luck

That can indeed be the problem, but there can be other issues as well (as is reflected in a number of other, related threads). One thing ... you say that you "just bought these speakers and connected them out of the box". Does that mean they are factory new? If so, you already have the new & improved right-angle DIN connector. Either way, you are in warranty and should be able to get full satisfaction from Klipsch. On the other hand, if you bought your ProMedia 2.1 set-up as used, then the problem could be the old style DIN connector or the other issues I was generally referring to.

There are other threads on this board regarding this subject you might want to check out. Depending on your electronic repair skills (and with some luck thrown in), you might be able to bring your sub back to life. Good luck

aleximas ... any possibility of just posting about Klipsch issues without always adding your shoe website links?

By the way, in terms of what I ended up doing, I ordered a new ProMedia 2.1 system from Klipsch. I had previously contacted stpeteshepherd, but he was too swamped with 5.1 system repairs (his meat & potatoes), and he additionally felt that he wasn't that far ahead of me in terms of trouble-shooting the 2.1 system to get to the bottom of what was wrong with my sub boards in any cost-effective manner. Mister_Clean subsequently suggested that I keep my old 2.1 satellite speakers, control pod, and sub for parts, and that's what I finally decided to do (which should allow me to keep one of my two "old" ProMedia 2.1 systems up and running for some time). Anyway, I installed the new set-up a couple of days ago in conjunction with my wife's iMac, and other than a minor problem with the mini stereo plug, it sounds great. I think I will open it up though and replace the two 1/4-watt resistors with 1-watt versions just to be on the safe side.

Have you opened up your sub to check on resistors R120 & R107? If one or both of these are damaged, you may be a good candidate for swapping those original 1/4-watt resistors out for 1-watt versions. On the other hand, take a look at this outcome (from page 2 of the "ProMedia 2.1 fried resistor-I think" thread: http://forums.klipsch.com/forums/t/126402.aspx?PageIndex=1 ) ...

Well, I'm certainly not trying to argue about this, but I don't know how I could have gotten a "transitional system" (especially since you say that the new 2.1 systems were produced after January 2010). I bought the new 2.1 system directly from Klipsch, and when you mentioned the various changes in the newer 2.1 systems in your earlier postings, I was concerned enough to contact Klipsch while my order was in-process to see if they had any of the older systems left and they said no (and they of course said that there should not be any differences in sound quality between the two). Anyway, independent of what genre of 2.1 system I got, I am really happy with it. I think I will open it up though and replace the two 1/4-watt resistors with 1-watt versions just to be on the safe side.

I'd be interest in your opinion of your new system. If Klipsch sends you their current version, which has totally different electronics in the sub (about 6lbs lighter than the older ones and no off/on switch with direct wiring through the satellites) I'm wondering if it will sound the same as your old one or better or worse. razzz42,I received my new ProMedia 2.1 system a couple of days ago and I am very happy to report that it is definitely a "good" system IMO. While it is true that the new version 2.1 system has hard-wired satellite speakers, mine actually does have an on/off switch on the back of the subwoofer unit. I also weighed both my "old version" 2.1 sub and the "new version" sub, and the new one weighed only 1 lb less than the old one (i.e., 15 lbs versus 16 lbs). And as already mentioned, the new version system has the new & improved 90 degree DIN plug. Most importantly, the bass output from the new sub is absolutely stunning IMO. Where I was worried that the bass output would be worse than the old design sub, it is actually better in both the amount/intensity and quality of bass, so I am very thrilled with this development. In terms of THX certification, I also noticed that the new owner's manual doesn't have the THX logo on it (as the old one did), but I do have the Klipsch/THX logo "buttons" on both satellite speakers as well as by the sub port, so I don't know what to say about that aspect. The only negative I encountered was that I have a bad mini stereo plug (the green plastic one) that comes out of the control pod wiring. The sound gets cut out and I get humming & static when it is rotated or if you touch the wire going into the back of the plug. The problem is definitely not with the jack on the back of my wife's iMac, but luckily, I can find one "sweet spot" where I can rotate the mini stereo plug and get good sound without the hum & static. I contacted Klipsch about this, and they are shipping me a replacement 2.1 control pod at no charge, so I will swap that out when that arrives. All in all, I am very happy with the new 2.1 system. Don

Dan, Congratulations on your successful repair! In my case, the control pod green light is on and I get full volume out of both satellite speakers. At first blush, I appear to get no sound coming out of my sub, but when I run the sub potentiometer up to max and then play a source with some very heavy bass passages, I can detect a very slight amount of air movement and bass coming out of my sub. And FWIW, the DIN plug was replaced by Mister_Clean a couple of years ago. Despite my multiple posts, I am not much of an electronics guy. I don't know if I can successfully test all of the things you have to get to the bottom of whatever else is wrong on my sub boards, but when I get a chance, I'll see what I can do. However, in the short term, my focus is going to be setting up the new ProMedia 2.1 system for my wife's iMac once I receive it. Thanks for your follow-up post, and hopefully that will help someone else who is having the same problem. Don

Well, on balance, that sure doesn't sound encouraging. I don't care too much about the direct satellite wiring, and since I always left my two subs on all the time anyway, not having an on/off switch probably isn't the end of the world (and I do like the sound of the improved 90 degree DIN plug). However, less weight and less lows coming out of the redesigned sub definitely sounds like a step backwards to me. Anyway, I will definitely let my ears be the judge on this.

Mister_Clean did tell me that the new version 2.1 system had direct speaker wiring to the satellite speakers (i.e., no jacks), but I was unaware that there was no on/off switch or that they had substantially changed the electronics in the sub. Based on this, I too will be very interested in the sound quality. And since I still have another of the old 2.1 set-ups hooked up to my MacPro (that is still in working condtion), I will be able to do something of a head-to-head comparison. Now you've got me a bit worried ... so Klipsch had better have done a good job with the new version! [^o)]

dzfan, Sorry to hear that your resistor replacement effort didn't yield more positive results, and I agree, we appear to be in the same boat. FWIW, I am aware that a couple of other people with the same symptoms had good luck when they replaced their damaged R120 and/or R107 resistors. Anyway, if you do end up finding any other malfunctioning components on any of your subwoofer boards, I would be interested in hearing more about that. In terms of my final solution, I ended up ordering a new ProMedia 2.1 system from Klipsch for $149.99 and free shipping last Friday. I had previously contacted stpeteshepherd, but he was too swamped with 5.1 system repairs (his meat & potatoes), and he additionally felt that he wasn't that far ahead of me in terms of trouble-shooting the 2.1 system to get to the bottom of what was wrong with my sub boards in any cost-effective manner. Mister_Clean subsequently suggested that I keep my old 2.1 satellite speakers, control pod, and sub for parts, and that's what I finally decided to do. Good luck with your on-going efforts to get your sub back up, Don

dzfan, I already posted the link as well as the entire set of schematics for the 2.1 in my earlier thread ... "Full Set of Schematic Diagrams for ProMedia 2.1 System": http://forums.klipsch.com/forums/t/137146.aspx And yes, as I already reported on page 1 of this thread, after replacing the two original 1/4-watt 82-ohm resistors R120 & R107 with 1-watt 82-ohm versions (and not getting good results), I carefully checked all of the boards in the subwoofer and nothing else looks burned, discolored, or obviously damaged. Don

Yeah, I was really hoping this would work too. However, on the bright side, I am aware of at least 2 or 3 people who had the same problem, replaced one or both of the resistors in question, and got their 2.1 subs up and working again. So, if you are lucky in that the resistor(s) are the singular issue, doing this work is potentially worthwhile and cost effective. And as others have stated, replacing/upgrading the two resistors is probably a good preventive thing to do even if you're not having problems.

I don't know if you were addressing your question to Zortrium or me, but in my case, I use several music players and a number of other sound media sources and the source/player volume is definitely not the issue. If that was the problem, the right/left satellite volume would also be down or non-existent, and my 2.1 satellite speakers have plenty of volume. It's the subwoofer that has little or no volume independent of source or ProMedia 2.1 control pod main volume/sub volume settings.