Let's just hope that someone at Klipsch who is in a policy-making position reads the posts on this forum. One of the main reasons I purchased Klipsch speakers (and, I suspect, this is the same for many others) is because of their high performance-to-price ratio. My local dealer was willing to enhance that ratio further (by giving me a package deal) because he knew that I could purchase through mail-order or internet sources. I did pay a bit of a premium by purchasing locally, but it was worth it to gain the extra service my dealer provides. However, there is a limit on the premium I am willing to pay to purchase locally, and Klipsch, through this new, heavy-handed internet sales policy, is going to seriously reduce the negotiating power we consumers have. Additionally, many, many people seem to lack faith in their local dealers and some may not even have access to a local dealer period. Klipsch has to realize that customers come first, and by alienating their customers in this way, they're going to lose sales to other brands which have more flexible sales policies.