HI Willand. Thanx for your input through this. I bought a Sub thru Vanns that came with the LED display not working. Called Vanns, they informed me that the had no more in stock and would gladly refund my money. I then called Klipsch, they informed me that they were willing to send me a new sub if I sent them the defective one. They then said I would have to pay shipping which was quite expensive for a 60lb package. Then grudgingly agreed to pay shipping charges. 10 days after I shipped the speaker(today) I called to check the status of my sub. They informed me that they recieved the speaker on the 5th of Dec. and informed me that the Sub would ship to me in 4 to 6 weeks. Called back later and talked to another rep who informed that the sub was in there warehouse and he did not understand why it would not ship out sooner. I was then put on hold and given a major run around, talking to to 3 different people of a course of 20 minutes. Back to the 4 to 6 week shipping time. I then asked for me money back. they told me I would have to send my old speaker back to vanns. When I brought to their attention they had the speaker and asked them to send it back to me so I could then return it to vanns they then claimed the speaker had been thrown away. I have never experienced this kind of treatment from acompany selling such high end products in my long life... So I am out major $$$$ and having nothing to show for it for the previous 2 1/2 weeks and the folling 6 to 8 weeks to come... Next recourse is to call the BBB.