Culled from another thread to avoid going off-topic. I respect your opinion. However, if my experience was so unique, many of the older threads in this forum should not have occured. For the record, I purcahsed my Klipsch Custom 3s from a local authorized dealer in my area (BC, Canada). Unfortunately, when I attempted to have my concerns dealt with through official warranty channels, I was unable to even get a response from the company that Klipsch had subcontracted their Canadian business to.
I appreciated that when Amy on this board was made aware of my predicament, she attempted to make my situation whole. The tipping point was when I received a replacement set, and out of the box, it had a worse kink at the headphone plug than the set I returned under RMA. I would have expected that a replacement product under RMA would at least have been even cursorily examined to ensure the item is in a condition worthy of the Klipsch name. What that demonstrated to me is a lack of care for the end user. I understand that Klipsch prides itself on being a smaller company with strong community ties. That is why I found my personal experience so in congruous with what I understood Klipsch stood for. While I understand you may not desire to have negative threads posted in the 'official' Klipsch forums, I feel this is a matter that needs to be presented to Klipsch in order for them to learn from. I think most would agree that $299 is no small amount of money for an average consumer, and if nothing else, it entitles me to an opinion. I have never been asked by a Klipsch representative what my experience was with the process, nor was I given the opportunity to present feedback. I have taken my time to present my observations in a respectful manner in the hopes of educating others.
I do find it ironic that you mention that your own images are experiencing what appears to be a fairly common strain relief issue, yet you appear to have no concerns dropping hard earned money for a product that in my mind obviously requires further investigation into.
It's too bad there's no such thing as recall legislation like there is in the automotive industry to force companies to make whole consumers suffering from a manufacturing defect.
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