mit

After being a happy Klipsch customer for awhile and frequently visiting this forum, I decided it was time for a new center channel speaker and with it my first post. I bought one from an authorized Klipsch dealer. I was given some run around by the dealer about my purchase, so I decided to call Klipsch directly to see what they can do to fix my unpleasant experience with this AUTHORIZED agent of Klipsch. Long story short, now is not the place or time to discuss my experience with the retailer but it is the right place to raise a point about Klipsch's own customer representative. I know where and how to escalate the issue with the retailer , but Klipsch should know that for the amount of money I'm spending on YOUR products, I should be able to rely on customer service representatives who are intelligent , personable and able to answer questions without being rude, uncouth, unprofessional and generally awful . I'm very displeased and disappointed and beginning to rethink my opinion of Klipsch as a high end brand. I'm just wondering if this quality , or lack thereof , will be a common occurrence, in which case I will never purchase another product from Klipsch again and go further to get rid of the products I have already purchased. I HAD planned on continuing to purchase much more Klipsch products to enhance my home entertainment system, but now I am not so sure. I will not pay top dollar for a brand that does not have a strong Customer support center. Is my definition of "high end" product differ from Klipsch's? Doesn't a high end brand entail product quality AND quality support?? I could not establish what Klipsch is willing to do to muzzle the authorized Klipsch dealer and the heinous customer service - from Klipsch directly. Is there a way to remedy my distrust in Klipsch?