I have a pair of Image One's that I purchased on Amazon ~8 months ago which have had this issue since they were delivered. It initially wasn't a problem as the device I used them on 99% of the time they worked fine on.. but my laptop, desktop, and my new phone all have the same problem - they do NOT connect properly if I plug them all the way in to ANY of these devices. I have to pull the plug out slightly which is incredibly difficult in order to hear any bass and not have everything incredibly tinny (or sound like it's far away in some cave). It seems this is a regular problem with Klipsch headphones in general and I'm hoping that this issue can be resolved.