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MKP'S BOSS

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Posts posted by MKP'S BOSS

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    Oct 9 will be the 2 year anniversary of MKP being sworn in.  It was truly an awe-inspiring experience - all the countries represented and the families in attendance.  

     

    I did the paperwork...intermittently.  i would hit a roadblock (required paperwork - marriages, divorces, passports etc.) and put the papers away for a few months.  then i would pull them out again and start with fresh eyes.  it is a really long story.  but we did it!

     

    and this is our citizen!!

    IMAG0312 (1).jpg

    • Like 12

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    BT Velocity Brew 10 cup

     

     

     

    how is this coffee pot working out for you?  shopping for a replacement for our $9 walmart pot   (i was really disgusted at spending alot of money on a coffee pot that was problematic.)  we have been through the cuisinarts over the years.  good for around 5 years then time to spend another 150-200.  

     

    is it really so hard to find a decent coffee pot?  the bunn a10 kinda scares me with all the rules and stuff  :wacko: . it reads like it is really high maintenance.  we aren't home very much - always at the shop.

     

    recommendations anyone??

    • Like 3

    Yelp.....

    in Lounge

    Posted

    As of this morning, we have 3 published reviews an 16 suppressed reviews. Our first ever review (now that those changes were made) is the idiot that has never been to the shop.

    • Like 2

    Yelp.....

    in Lounge

    Posted

     

    So today my shop got SLAMMED with two bad reviews on Yelp. Not only did the customer give me a bad review he got his two adult kids to slam me also. The story is too long to tell.....but in the nutshell he wanted me to fix things on his car that I (my shop) was not reasonable for. There was no reasoning with man. For the life of me I could not make him understand that my workmanship and parts that I installed are not at fault..... and if they were I would be more than happy to take care of the problem.

    Anyway..... the review..... He (the customer) slams me on Google review and his two kids take to the Yelp. Now his kids have nothing to do with this they were not in the picture at all. So this has really upset my wife and I. We only had a few reviews on Yelp three "good ones" and one bad one from this drunk that my wife through out the shop years ago.

    After we read the two bad reviews on yelp this morning my wife and I decided to contact a bunch of our regular customers through e-mail to give us reviews on Yelp. We told them we got slammed and we asked them to give us there Honest review of our shop on Yelp. In our 18 years of running the shop we have never asked any of our customers to give us a review. With in twenty minutes we were getting e-mails from our customers saying they will be more than happy to help us. Later the "good" reviews started hitting the Yelp site for our business...... customers that have been coming to the shop for the last 15 years. It made us feel alot better that so many were so quick to stand with us.

    Within two hours there were 10 new "good" reviews. Then later in the day "Yelp" takes down 6 of our new "good" reviews but still has the two "bad" reviews from the customers kids that has never done business with us. This is not the fist time this has happened to us. Over the years we have seen "good" reviews from customers only to be taken down. We contacted Yelp about this and there response was "the reviews were too good"...... Yea really.....

    Over the years we have been contacted by Yelp to advertise with them.... we tell them no thanks....We have read a couple things about this were other business seem to think Yelp is a scam.... If you don't advertise with them they hold back your good reviews. I'm starting to think this might hold some merit.

    Six of our new reviews taken down within hours of posting them????? Whats the deal???? We now have a call into Yelp about this.

    In the last 18 years of running our shop we do very little advertising.... it's mostly word of mouth....

    But we live in a society were people are so so quick to blame...... It has to be someone fault!!! we need to blame someone!!!......... It couldn't be the fact that my car is 13 years old and has 220k miles on..... It's gotta be that damn mechanics fault..... let me take to the keyboard and give him a bad review............People are all so power full behind that keyboard.......

    What do you guys think about Yelp? Do you use it?

    I'll update this Monday once we have heard back from Yelp.

    Later....

    MKP :-)

    That's what Yelp does. Modified form of extortion

     

     

    found this interesting... https://yelpcomplaints.wordpress.com/

    • Like 1

    Yelp.....

    in Lounge

    Posted

    i am still struggling with Yelp - they aren't helpful at all.  removed brooke's review, but she just posted another. i have flagged that one too.  i was able to request a second review of cap's review - being that they decided not to remove it. after that, i received a feedback form from yelp.... :P

     

    so i told them that reviews are posted by anyone about any business at any time.  those reviews can blatantly violate yelp guidelines, and be upheld by their review 'system.' yelp is the new 'crank call' for the pre-teens and grown idiots out there

     

     

    and our real customers just shake their heads...wtf??

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    The weekend was great, but now back to the reality of work. Ya'll have  a great week. Here is a picture of my niece being silly at dinner last night.

     

     

    makes me think of a classic MKP....

     

    in the tone of LET'S GET READY TO RUMBLE"

     

    MKP will bellow  'IT'S TIME TO GET SILLY'

    post-62033-0-12860000-1466530714_thumb.j

    • Like 4

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    She took the pic.

     

    Yeah, I had read that, but it would have been nice if she had been in the picture too.

    The BOSS needs a selfie stick. Or another one that isn't battery operated, if you know what I'm saying :lol: :lol: :lol:

     

    Mark

    What I really need is a Taser for a$$holes

    • Like 8

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    first thing this morning i saw the email from our website "contact us" tab from our late customer's son.  scathing comments.  as i am drafting a factual logistical timeline of events, i decide to look at the yelp and google ratings.  GREAT.  the son and the daughter.  and a few other bad reviews that i have no idea who the people are.  the man himself has a long review on google.  what i find funny is -- if the service was that bad, why does he have to lie about things?  the son posted 2 separate reviews with different lies in each,  when i am upset over service - i have my facts, and they are indeed facts.

     

    this guy is head of the athletic department of mcdonogh high school in baltimore county MD. his wife's facebook is full of charitable associations and celebrations.  his son is/was athletic director at gerstell academy in carroll county MD - his yelp says he lives in nevada.  apparently he does some sports commentary somewhere.  the daughter is grown - was miss maryland - and apparently advertises herself on yelp as model, singer, songwriter.  sounds like a real nice family.  goes to show -- you never know.  

     

    i cannot find a way to respond on  yelp officially. you can send messages.  what i did find are the rules -- cannot post if it is not your personal experience in/at the business.  i reported them so i am hoping they will disappear.

     

    ALTHOUGH...

     

    i have spent all day individually emailing and facebook messaging customers.  we don't believe in 'coaxing' our customers to 'like' our page or to solicit feedback.  it is more valuable to us if it is voluntarily given.  i communicated that after 18 years serving our community, we are getting slammed on the internet.  I asked if they could post an honest review of their experience with us to help combat the bad reviews from this man and his minions.

     

    the response from our customers was immediate and overwhelming.  one guy (who never swears) emailed "I'm glad you threw that a@@hole out. you don't need that kind of stress."     it would truly be awesome if yelp removed their reviews, and we wound up with a ton of great ones!!  our facebook has exploded with likes and reviews.  this is fathers day weekend, and i am sure most are busy and not accessing their messages, so they will continue to pour in.

     

    mkp works hard and he is truly the good cop.  he deserves the good stuff.  not this crapp.  i guess sometimes you gotta dig through the shitt to find the magic mushrooms... this started as a bad thing, but i think in the end, i think i will email this fool and thank him.  my customers did not like what he said - they believe in mark and in the shop.   hahahaha

     

     

    • Like 9

    Cables, Coffee, Cycles, and Cocktails

    in Lounge

    Posted

    We were planing a cookout this weekend for the "B" day :emotion-19: but it will be raining here all weekend also :mad: .......... So yea I'm just a tad pissed. 

     

     

     

    what he is NOT telling you is that....

     

    the audio shop called and his other carver is ready...we can certainly drive in the rain.  

     

    soooo....we can still listen to good music on awesome speakers (whichever ones he hooks up for whatever tracks he deems appropriate)...

     

    we have no kids to tell us to turn it down,,,

     

    ...and if carl is a man of his word, we should be expecting quite a large package in the mail to keep us busy...

     

    :P

    • Like 6
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