Yeah that's a tough experience. I have had a few issues regarding my promo codes not working. The big thing I don't care for is that frys stores and frys.com are like two separate operations. I've bought from frys.com before and needed to make a return, but They wanted me to ship it back because I couldn't return it it in store which makes no sense. At least that's how it is here in so cal. But ordering with frys is typically smooth