knukonceptz

So this was brought to my attention and would like to set the record straight. Emilie bought a 4 Meter Karma RCA March 9th 2018. What Emile's application has been for the past 14 months, I do not know. The photo surfaced displaying our Karma RCA with the ends removed and the cable stripped and used as speaker wire. That is clearly not the intended use of the cable and would perform poorly as speaker cable. In Emile's email he stated we must have sent the wrong product, suggesting he purchase 20 feet of 14 gauge or 15 feet of 12 gauge, maybe ( he did not know)... Using his email we tracked the paypal record showing he bought an RCA cable. His photo proves we sent him an RCA cable. Emile received what he ordered, however must not have understood that an RCA cable is made from different cable than speaker wire. Instead of saying just that, he suggested we should replace his cable because it was "not what I intended to order". I ask you then, with what? What should a business do for a cable purchased 14 months prior? A cable that until just now, was "what the buyer purchased". Replace the innocent RCA cable he butchered? That's what he bought. Or replace it with some random speaker wire length and gauge he did not purchase because he feels we should? There is no ambiguity in this case. If we make a mistake, we own it, issue resolved same day on our dime. This was never a matter about cost. If you play the passive aggressive guilt game like Emile did with us, we wont help you. Its not poor service, its integrity.