BYang

Update: Product support advised to exchange it for a new one as the optical port most likely was not working and the firmware from the Canadian site has been causing problems for a lot of people. Advised to go to www.klipsch.ca/firmware since it will make you go through the process of getting the correct firmware for the correct serial.

Awww damnit. Thank you for letting me know so I don't keep waiting.

I bought the Bar 40 soundbar recently and connected it to the TV via optical cable and have not been able to get any sound. I've tried all options including turning off the internal speakers on the TV and plugging into other components with optical ports and still nothing. I've tried the cable on my other sound system and its fine. So I updated the firmware as per the Klipsch Youtube video that is linked on the Klipsch offical site. Summary of video: Download firmware from site. Extract `system` folder onto blank USB. Unplug power to Bar 40. Plug in USB. Plug in power. Cycle Source until Source LED is blank. Wait until all LED turns off and starts to blink. Unplug power to Bar and remove USB. Plug power back. Multiple problems arise: 1. Klipsch remote control stopped working. I've tried new batteries but the Bar 40 does not respond to the remote control. 2. Bluetooth audio stopped working Bluetooth used to play media from the phones I connected to but the speaker does not play sound anymore. The source blue LED will be solid (meaning connected) but no sound comes through even when the volume is maxed on both device and speaker. 3. Optical still does not work. Still not audio coming from TV after firmware update. Tried turning off the speakers through TV settings, switched the digital audio format to both PCM and Digital, neither worked. Additional information: When I switch the source to optical, red LED will be solid for a second or 2 and then blink. This happens to the rest of the sources as well. (makes sense with bluetooth but not for optical)