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KevinB

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Everything posted by KevinB

  1. hi @audiophile18, The Cinema Series soundbars are being phased out and are being replaced with the Flexus Soundbars as @billybob pointed out. The Cinema Series has had its issues: most notable are the many firmware issues and general hardware reliability. The current firmware versions are quite reliable and have addressed most of the issues found in earlier firmware versions. Hardware reliability is another matter. Some owners have had two or three replacements while others have no problems at all (yet). The the most notable remaining issue that affects the Cinema 700, 800, & 1200 is the loss of audio which can be be be restored by power cycling the soundbar. I have a Cinema 800. I still encounter this issue every three or four weeks, much less frequently though than the almost daily occurrence when the issue first surfaced. The other issue involves the centre channel dialog which Klipsch never completely resolved. Very few, if any, of the hardware issues plaguing the Cinema Series soundbars involve the Klipsch speakers. Almost all are due to issues with the electronics. All owners agree: They sound fantastic! I know there are some great deals on Cinema series soundbars now but my advice would be to wait for the Flexus Soundbars. The entry level models will be released first followed by the higher end models a few months down the road, just has Klipsch did with with the BAR series and the Cinema series.
  2. I have not had any issues with my Connect App but I don't use it very often. The equalizer function is pretty basic: it allows you to raise or lower levels in three ranges (lower, mid, & trebil). When I had my Cinema 600 I found the effectiveness of the equalizer to be disappointing. It's better on the Cinema 800 but not great. Since the equalization is done in the soundbar, the results depend pretty much on the soundbar.
  3. The Cinema Series soundbars are being replaced with a new series. That's why you can find some great "deals". There are lots of posts about the Cinema 400 and the Cinema 600 soundbars, not all good I'm afraid. You may want to review the Klipsch support articles for the Cinema Series soundbars. If your Cinema 400 was just purchased, perhaps you can return it?
  4. @Spyke77 @gbws See this Klipsch support article: Samsung Device Says an App is Required to Connect via Bluetooth
  5. @SeanFK @MikeW123 @sheemer See this Klipsch support article: Cinema 600 - Connecting to Klipsch Connect App
  6. The BAR series and Cinema series soundbars have had their ongoing issues. Thankfully, Klipsch has been providing warranty replacements, sometimes even outside the warranty period. 😉
  7. Hello @R1c0, @itsmeray, @CH315, @Dlayhue01 I just came across this thread otherwise I would have replied sooner. I use the Surround 3's with my soundbars. First, I had a BAR 48 so I know all about those issues. I too was given a Cinema 600 as a warranty replacement so I know all about the Cinema 600 issues too. My Cinema 600 died completely after a couple of months. I had just updated the firmware to the latest version a few days before Klipsch pulled that update. While Klipsch is pretty good about providing warranty replacements, if you are within the warranty period, the Cinema 600 doesn't really qualify as a replacement for the BAR 48. The BAR has more features than does the Cinema 600 and, while a warranty replacement doesn't have to be the same model, it does have to have compatible or better features than the model it is replacing. Both the BAR series and the Cinema series soundbars have major reliability issues, especially the BAR 48 and the Cinema 600. The most recently manufactured Cinema 600's are labeled Rev 3. 😞 When I pointed out to Klipsch that the BAR 48 specs had features not present in the Cinema 600, they replaced my dead Cinema 600 with a Cinema 800 that had just been released. Through all of this, my Surround 3's never gave me any problems. Here are some suggestions how to troubleshoot Surround 3 pairing issues. Move the Surround 3's close to the soundbar, say 3 to 5 feet, just in case there are any signal strength or interference issues. Move any bluetooth or Wi-Fi devices that could cause interference away from your soundbar. Make sure the switch on the back of the Surround 3's are set correctly: One should be in the "L" position; the other in the "R" position. If only one of the Surround 3 speakers is paired, try reversing the switches on the back so that left becomes right and right becomes left and try to pair them again. If the same physical speaker again pairs successfully, that would suggest the other speaker has an issue. If however the other speaker pairs successfully it would suggest that the soundbar is only able to pair to a specific channel (either the left or the right) and the failure to pairing is due to an issue with the soundbar. If you haven't done so already, I suggest you read these Cinema 600 articles.
  8. Hi @Spiral and welcome to the Klipsch Community forums. You may want to review these Klipsch Cinema Series support articles. Check the Cinema 1200 - Current Firmware Update Notes and Cinema 1200 - Updating Older Firmware to make sure you have the latest firmware installed. Does this happen when you try to adjust the volume... using the buttons on the soundbar? using the soundbar remote? using the Klipsch app on your smartphone? Do you experience the same behaviour on all of the source inputs?
  9. Hi @nicksri and welcome to the Klipsch Community forums. This thread has a lot of useful information. You can learn a lot about your Cinema 1200 if you read through the posts. The first thing you should do is insure your soundbar has the latest firmware. Klipsch has provided a series of knowledgebase article to address issues with the Cinema 1200. This one may help you: Cinema 1200 - No Audio via HDMI Troubleshooting Unplug your soundbar from the electrical outlet. Wait ~ 15 seconds. Plug your soundbar back into the electrical outlet.
  10. Hello @suko_nanami, Welcome to the Klipsch Community forums. Klipsch does not repair the Cinema soundbars. If your soundbar is still within the warranty period, they will provide a warranty replacement. The replacement will be the whole system. If this is a new system that has recently been purchased, Klipsch recommends you return it to the place where you purchased it for a replacement (or a refund). If it is outside the warranty period then you will have to have it repaired. If the place where you purchased it doesn't do repairs you will have to find a repair shop, preferably an authorised Klipsch repair depot.
  11. When Klipsch decides to do a major upgrade to products like the BAR series and Cinema series soundbar they do it by introducing a new product. Prior to introducing a new product it is a common practice for manufacturers to discontinue an existing product and sometimes significantly reduce the price to clear out existing inventory. I have not seen any official notice from Klipsch stating that Cinema soundbar models are being discontinued but I do see a number of indications that lead me to believe that is indeed the case. There are only a few Cinema models still on the Klipsch website available for purchase. Some retailers have told customers that (some of) the Cinema series soundbars are being discontinued. The price of the Cinema soundbars has been reduced significantly. I have not heard of any announcements from Klipsch about new soundbars to replace the Cinema series but this article suggests they are coming. Klipsch and Onkyo joined forces for a soundbar — and it sounds awesome
  12. The best news I've heard is that they have finally been discontinued.🙂
  13. The only other thing I can think of is perhaps a small preamp connecting #1 to the soundbar, if you really want to use #1. You appear to appreciate all the issues and have a workaround, albeit not your preferred solution. Please let us know what you decide. Good luck!
  14. So very true... It would be great if you could connect the BluOS Node to the soundbar using #1 and #3 so you could do an A/B comparison. 🙂 Klipsch doesn't provide detailed specs for the Cinema soundbars so it's impossible to know just what they do. The various modes that you can select alter the soundscape in propriety ways and we don't even know if that processing is done in the digital or analog domain so it's even possible that the soundbar's analog input is converted to the digital domain to enable audio processing. Have you confirmed that #1 actually provides variable audio output?
  15. Until I saw your OP I had never heard of the BluOS Node. I just checked the specs and see that it supports these audio outputs: Analog Stereo RCA (Fixed or Variable) Coaxial RCA TOSLINK digital optical USB Audio 2.0 #3 should provide the highest quality audio and your soundbar has a digital input so I don't understand what you mean when you say: #1 says (Fixed or Variable). I haven't read the manual but that suggests there may be a setting to enable variable audio output levels. Are you sure it is configured correctly?
  16. When using the analog input, the volume heard from the soundbar depends on the volume setting of the connected device. Increase the volume output level on the BluOS Node and it should resolve your volume issue. The analog input can only process 2-channel audio. If your soundbar is using DIRECT mode you probably won't get any rear channel sound.
  17. That can happen if it is too far from the soundbar. Rear speakers can be too far from the soundbar to get the firmware update but still be okay for sound. The workaround is to move it closer (5 to 10 feet from the soundbar) for the firmware update then put it back to it's listening location. You can try to move it closer overnight when the firmware updates are automatically installed and see if it updates automatically. If it doesn't you can do the manual firmware install.
  18. @Luca Pescatori Welcome to the Klipsch community forums. You can return your soundbar to the retailer from whom you purchased it for a replacement or a refund. If your soundbar is defective open a support case with Klipsch product support and request a warranty replacement. First, though, you should do some basic troubleshooting to isolate the problem. Does this happen only when you you use the analog input or is it the same for all/other input sources? This sounds like a separate issue... Have you read the Cinema 1200 Knowledge Base articles? They may provide some help.
  19. If you own a Cinema soundbar and it is still within the warranty period it is "supported". If your soundbar has a defect and it is still within the warranty period Klipsch will provide a "warranty replacement". They do not repair customer's soundbars. If they provide a warranty replacement you have to return your defective one. Klipsch doesn't guarantee that your warranty replacement will be new; it may be a refurbished unit. I owned a BAR 48, Cinema 600, and a Cinema 800. Over the life of these products Klipsch provided firmware updates to address specific issues and provide new features so it was quite possible that your soundbar was beyond its warranty period but you were able to install new firmware. You may notice a revision (rev) number on a some soundbars. That indicates a change to the manufacturing process. Perhaps there were reliability issues with certain components and Klipsch addressed those issues. Those are the only changes I'm aware of that Klipsch makes to existing soundbars. When Klipsch decides to do a major upgrade to products like the BAR series and Cinema series soundbar they do it by introducing a new product. Prior to introducing a new product it is a common practice for manufacturers to discontinue an existing product and sometimes significantly reduce the price to clear out existing inventory. I have not seen any official notice from Klipsch stating that Cinema soundbar models are being discontinued but I do see a number of indications that lead me to believe that is indeed the case. There are only a few Cinema models still on the Klipsch website available for purchase. Some retailers have told customers that (some of) the Cinema series soundbars are being discontinued. The price of the Cinema soundbars has been reduced significantly. I have not heard of any announcements from Klipsch about new soundbars to replace the Cinema series.
  20. Hi @jonboy604, Welcome to the Klipsch Community forums. While it is impossible to know exactly what is wrong with your soundbar, we do know that the firmware is out of date. When you open a case with Klipsch Product Support the first thing they will want you to do is install the most current firmware. Please see this post and update your firmware. Because this is a demo unit I don't know what the warranty or date of manufacture might be. The Cinema series of soundbars have had their issues. Most of the firmware issues have been resolve with the current version but there may have been other manufacturing defects that have been resolved in more recently manufactured products. If I were to purchase another Cinema soundbar I would not want to purchase a demo unit. If the firmware update doesn't resolve your issue and your soundbar is still under warranty, a warranty replacement from Klipsch is your best option. Your second best option would be to return the demo unit to your retailer for a refund. Another thing you should be aware of: At least one large Klipsch retailer is telling customers that the Cinema 1200 has been discontinued.
  21. Hi @Subi and welcome to the Klipsch Community forums. Can you describe what happened with step 3? What documentation did you follow when doing the upgrade? Here are the Cinema 1200 - Current Firmware Update Notes. With the newer firmware, the soundbar will phone home overnight and complete the firmware update but it needs a network connection. If your soundbar was using older firmware that didn't provide this capability there was a different procedure to update it: Cinema 1200 - Updating Older Firmware. This procedure includes a link to the WiFi firmware. Firmware updates can be finicky even if you follow the instructions exactly. I hate to say it but you may just get lucky after the second, third, or tenth attempt. I would make a small change to the step 3 procedure and perform #15 in between #5 & #6. Good luck and let us know how you make out.
  22. Hello @mushasho and welcome to the Klipsch Community forums. I'm sorry I can't provide much help with this one other than a few suggestion. If you purchased it online, many online sites will keep a record of your purchases for you. If you purchased it from Klipsch, they should have a record of your purchase. If you purchased it from a retailer, explain your situation to them and they may be able to help. If you can't remember exactly when or where it was purchased, your credit card statement may help. Your soundbar's serial number will tell Klipsch to which country and to which distributor the soundbar was shipped. The distributor's records should provide the name of the reseller who purchased it. Unfortunately, that information may not be easy to obtain.
  23. Hello @dissatisfied buyer and welcome to the Klipsch Community forums. Klipsch has been very good at honouring their warranty and providing warranty replacements. I have a Cinema 800 with Surround 3s. The current firmware resolves most of the major firmware issues although the soundbar still must be power cycled occasionally to regain audio. Once you manually install the firmware Klipsch provide and connect your soundbar to your network (wired or WiFi), the soundbar will automatically update the firmware when newer firmware becomes available.
  24. Hello @James Robertson and welcome to the Klipsch Community forums. The Cinema Series (and before that, the BAR Series) were plagued with severe firmware and reliability issues. Current firmware has addressed most of the major firmware issues affecting the Cinema Series but component reliability continues to be an issue. You haven't provide much information about your issue and while it sounds as if it could be a component failure there are a few things you can check before requesting another RMA. Verify that your electrical outlet is still providing power: plug another device into the outlet that supplies power to your sub or plug your sub into a different outlet that you know is working. Please review these knowledgebase articles: Cinema 1200 - Subwoofer Wireless Connection Cinema 1200 - Subwoofer Reconnect Please reply back and let us know how your issue got resolved.
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