I recently purchased ( 7/27/21 ) a Cinema 600 series sound bar and a Sony A8H Bravia OLED 55 inch TV. The TV and the Cinema 600 were installed last week ( 8/23/21 ). The dialog sounds great while watching media on cable. When I attempt to use the apps ( Netflix or Prime ) the dialog is muffled. I have tried all dialog options on the remote, but not does help. I have to increase the volume to a high level to hear the dialog. I have spoken with the Klipsch customer service reps regarding this issue, it was suggested that the sound bar be replaced. I questioned why the dialog volume is good while watching cable and not the apps? They were unable to answer why or if they felt confident, that a new sound bar would resolve the dialog issue. I requested to speak with a technical support person or manager. I appreciate you are willing to replace the sound bar, but the sound bar is attached to the bottom of the TV, which is mounted on the wall. I want to make sure this viable option, before I incur additional expenses to have the installation company return to my home and exchange the sound bar.
Regards, Barry
