Hello,
I am unable to update the Play-Fi software on my Klipsch The Three device, despite multiple attempts. I can't use Play-Fi via the Klipsch Stream App or DTS Play-Fi app because the apps state the device requires an update. The device is connected to the wireless network and the wireless status LED is solid green. The network router is Play-Fi compatible as I have three other Play-Fi devices which update successfully. I have tried the following steps to update the device:
Factory reset of device (per Klipsch's instructions)
WiFi module reset/network reconnect (hold WiFi SETUP button for 10 seconds)
Device successfully connects to home WiFi network and is visible in Play-Fi app
Play-Fi update via WiFi - attempted with two different devices (iPhone and iPad) but fails after over 10 attempts
Manual update via USB
Attempted per Play-Fi instructions (https://play-fi.com/faq/entry/how-to-do-a-manual-speaker-update)
Folders phorus and phorus5 are both located in the root directory of USB drive
Used 2 different USB thumb drives formatted on PC and Mac in FAT32 format
Any thoughts on what else I can do to update the device? Because of this limitation I am unable to use Play-Fi on the device even though it has a confirmed wireless network connection (listed as connected on the wireless router and wifi status led solid green).
Thanks for the help!
