I do not understand this, how can a company such as this have such a poor customer service and policy.
I ordered 2 floor speakers online from the refurbished selection and then I saw them listed on sale as new for even cheaper. I don't care about price difference but at least I would like to get them new. However, you cannot change order once placed. Mind boggling in my opinion. I called today to ask about options since order was not yet shipped, the rep said she will reach out to the warehouse and email me back. Does anyone know a better way to do this? I have to order 2 sets and return one. Is the return shipping covered by Klipsh in such situations, does anyone know?