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al78

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  1. It took multiple calls and reaching out to another part of the company, eventually I got the order canceled and I went back and ordered what I wanted. There should be an option on the site to allow to cancel. I get it, after it ships or past a certain point is impossible, but even the service rep had to email logistics to request cancelation. I love their products and just purchased a whole home theater system.
  2. I do not understand this, how can a company such as this have such a poor customer service and policy. I ordered 2 floor speakers online from the refurbished selection and then I saw them listed on sale as new for even cheaper. I don't care about price difference but at least I would like to get them new. However, you cannot change order once placed. Mind boggling in my opinion. I called today to ask about options since order was not yet shipped, the rep said she will reach out to the warehouse and email me back. Does anyone know a better way to do this? I have to order 2 sets and return one. Is the return shipping covered by Klipsh in such situations, does anyone know?
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