bonedoctor Posted May 14, 2009 Author Share Posted May 14, 2009 Maybe the title of this post will get somebody's attention, since nothing else seems to! Here's the latest sorry update on the trashed RC-64: I e-mailed the very same Tech Support person on Friday, the day I got the trashed speaker. This is the same guy who claimed never to have heard of such a thing. I attached the e-mail to the previous e-mails about the eBay damaged speaker. Guess what I heard back? Nothing. Another member of this forum sent me the e-mail of a Klipsch employee who happens to have the same last name as the company that made the speaker (hint, hint), and who apparently is head of Customer Service. I sent him an e-mail with the string of e-mails sent to Tech Support. I even offered to have them take a look at my speaker (I live in Hot Springs, AR, not far from Hope) since Tech Support claimed never to have heard of such damage before. Guess what I heard back? Nothing. I wrote again to this person yesterday because I was really trying to avoid just sending the speaker back to Vann's so it could be tossed into the Missoula, MT landfill. I even offered to have the damaged speaker driver replaced, since the rest of the speaker looked okay. Guess what I heard back. Nothing. So, I can't avoid FedEx anymore and had to put the speaker out today for them to pick up (3rd and final attempt). I really thought I would hear SOMETHING from Klipsch, especially the guy whose last name happens to be Klipsch and who apparently is the head of Customer Service. Guess I was wrong. So I got the pleasure of loading that heavy speaker back into the box, tape it up, then man-handle that box into a larger box, tape it up (including a repair job from FedEx's previous rough handling), then lug this giant box outside to leave it unattended on my front step (as Vann's says, at 'my risk'). Couldn't put it out this morning because wje've been having a lot of thunderstorms lately, so I got the pleasure of coming home from work after my case in the operating room (I'm a surgeon), hoping to beat the FedEx guy (I think I did) so they can pick up this speaker on their 3rd and final attempt. As I said in my last e-mail to Mr. S. Klipsch, Customer Service, maybe FedEx could finish the job they started and completely destroy the speaker on its trip to a landfill somewhere in Montana. All I can say is that hunk of crap better not be on my doorstep when I get home today. Final thought: I can't stand companies that don't stand behind their products, don't give a crap about customer service, and leave the customer holding the bag. If I acted like Klipsch, I don't get a simple complaint, I get sued. Now I've got $999 tied up from this RC-64, nearly $800 still tied up from February from the first RC-64, I've had the pleasure of lugging TWO RC-64s into my house, unpack them, discover them damaged in the very same odd fashion (and Klipsch claims never to have heard of this.....BS), then repack two RC-64s, lug them back outside and wait until FedWrecks carts them off to be discarded. Oh, almost forgot, I had to get a new CC account number from the eBay fiasco, and the jackasses gave me 'PayPal's' phone number to check on my 'refund'.......and the phone number was a sex phone line. Yeah, that looked real good on my business line at work. I had to finally reverse the charges and then still give them 30 days before PayPal moved forward to refund my money (still don't have it). Thanks, Klipsch. I can buy any speaker in the world, but chose Klipsch speakers. No more, however, after this episode. I'm GONE as a customer. Quote Link to comment Share on other sites More sharing options...
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