chlinthi Posted May 17, 2009 Share Posted May 17, 2009 Hello. I recently purchased a 4-room home audio distribution system from the contractor (Guardian Home Technologies [http://www.guardianhometechnologies.com/what-we-offer/Whole-House-Audio.html]) associated with my new home builder (Fulton Homes). I was told based on the brochure and discussion with the salesman that the speakers would be Klipsch in-ceiling speakers. However on my close date and final walkthrough, I removed the speakers only to find out that the speakers installed were made by On-Q, and EVO-Q 3000 model speaker - which really looks more like a contractor grade in-ceiling speaker to me. I am submitting my complaint to the company on Monday but before doing so I wanted to make sure that they don't try to tell me that these are Klipsch speakers just rebranded with their name or the name of On-Q. If you have any insight into this - your help and guidance would be appreciated. Thanks, Chip Linthicum Chandler, AZ Quote Link to comment Share on other sites More sharing options...
Speedball Posted May 17, 2009 Share Posted May 17, 2009 Good luck with that. If someone promised me Klipsch and was given something else, I would start asking questions too. Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted May 18, 2009 Share Posted May 18, 2009 Chip, I don't believe Klipsch manufactures speakers for rebranding. Did browse the guardianhometechnologies web page which specifies Klipsch speakers in your system. The lyriQ distribution system does look to be the same outfit as the On-Q speaker products. Stick to your guns though, they promised Klipsch speakers. They probably don't have many customers who would notice the substitution. Quote Link to comment Share on other sites More sharing options...
Brac Posted May 18, 2009 Share Posted May 18, 2009 I would think someone like Amy would chime in on this, and maybe go after them for making such claims. Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted May 18, 2009 Moderators Share Posted May 18, 2009 No, we do not "re-brand." They would say Klipsch. Let me find out about that installer from our sales guys. I'll get back to you! Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted May 18, 2009 Moderators Share Posted May 18, 2009 I talked to sales, and they are surprised by the mistake - Guardian is a very reputable dealer. I hope they take care of you. If you have any trouble, please feel free to conatct us directly. Thank you! Quote Link to comment Share on other sites More sharing options...
chlinthi Posted May 18, 2009 Author Share Posted May 18, 2009 Thanks for all the prompt responses. I will follow up with Guardian today - hopefully it was an honest mistake on their behalf. Quote Link to comment Share on other sites More sharing options...
TheEvan Posted May 18, 2009 Share Posted May 18, 2009 I wondering if a sub was trying to pull a fast one on the builder. Quote Link to comment Share on other sites More sharing options...
Marvel Posted May 19, 2009 Share Posted May 19, 2009 [:#] I wondering if a sub was trying to pull a fast one on the builder. I can't imagine that ever happening... [*-)] Quote Link to comment Share on other sites More sharing options...
WMcD Posted May 19, 2009 Share Posted May 19, 2009 Yeah: It is a mistake when lower priced units get used. It is a very, very big mistake when higher priced units get used. Wm McD Quote Link to comment Share on other sites More sharing options...
Marvel Posted May 19, 2009 Share Posted May 19, 2009 The Klipsch in-ceiling speakers are really good. We put them in some new classrooms and they sound great. Much better than anything else we have used. Plus, they aren't that expensive. Bruce Quote Link to comment Share on other sites More sharing options...
Klipsch Employees Trey Cannon Posted May 20, 2009 Klipsch Employees Share Posted May 20, 2009 Guardian is our dealer. They do a good job for us and are up front with folks from what I hear. Be sure to let us now how this turns out. Quote Link to comment Share on other sites More sharing options...
Klipsch Employees Trey Cannon Posted May 20, 2009 Klipsch Employees Share Posted May 20, 2009 Oh BTW Welcome to the Forum. Quote Link to comment Share on other sites More sharing options...
chlinthi Posted May 20, 2009 Author Share Posted May 20, 2009 Thanks for everyone's prompt responses and guidance here. Guardian has contacted me and offered to replace the OnQ speakers with some Klipsch in-ceiling speakers instead - free of charge. It was also obvious that someone from Klipsch directly contacted Guardian with respect to my matter and 'encouraged' them to do the right thing and address my complaints. Therefore, I'm grateful for the support that I've received here in my FIRST posting on this forum as well as the individuals that I've spoken with on the phone at Klipsch. Guardian tried to convince me that I only paid for the OnQ speakers, but the salesman pointed to Klipsch speakers in the celing and said "These are what you are going to get" and also circled a 4-room audio package which clearly states the inclusion of 4 pairs of Klipsch speakers. When I questioned this they told me that only applied if I bought their separate home theater package for the family room - but that was clearly NOT called out in the brochure or by the salesman. But don't trust me, see the definition of their 4 room package for yourself here: http://www.guardianhometechnologies.com/what-we-offer/Whole-House-Audio.html and tell me if and where you see any note that says the 4 pairs of Klipsch speakers is only dependent on whether I purchase their separate home theater system packages (http://www.guardianhometechnologies.com/what-we-offer/Home-Theater-Systems.html). I asked them why my patio speakers were not upgraded (per my order) and they admitted that they just made a mistake in what they supplied to the installers for our home that day. In the end, they are going to take care of me and a I am grateful for that level of customer service. However, I don't like the idea of thinking how many other parties could have been roped into the same sales pitch and thought they were getting and paying for Klipsch and only got On-Q but they will never know becuase they probably won't pull the speakers from the ceiling to check. Regards, Chip Linthicum Quote Link to comment Share on other sites More sharing options...
Mr. RF62 Posted May 20, 2009 Share Posted May 20, 2009 I'm glad that they are going to fix that issue for you Chip. But based on what they have already done, it doesn't do much for your confidence in their company, at least not for me. I'm not for companies that try and cheap out or "make mistakes" (so it seems) to make you feel like you've got something you don't. I have had that happen to me so many times in the past that in my experience in the sales field, it sickens me that stores still try to do this. Everyone is in for the money and no customer service, and the more they can make the better it is, but I wouldn't/couldn't run an establishment like that. Sorry if I got into a rant on your thread. Once again, I'm glad you looked into it, and are getting what you were told, and paid for! Quote Link to comment Share on other sites More sharing options...
MechMan Posted May 20, 2009 Share Posted May 20, 2009 Good news that the company is stepping up to fix the mistake...Even better news that you possibly recieved some help from "The all seeing eye"here. Looks like you came to the right place. Quote Link to comment Share on other sites More sharing options...
Tom Mobley Posted May 23, 2009 Share Posted May 23, 2009 Contrast this with what would have happened with stuff from WorstBuy, Fry's, CC, etc. Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted May 23, 2009 Share Posted May 23, 2009 Chip, Glad they are changing out the installed speakers for Klipsch as promised. You are right the four room issue is not explicit in the material on the links you provided. Hopefully Guardian would have made it right anyway, and probably they would. It is nice, and the rarest sort of thing, to log on to a forum and have an immediaten advocate with your contractor. Is this a cool forum or what! Enjoy your system! Quote Link to comment Share on other sites More sharing options...
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