Moderators Amy Posted June 21, 2011 Moderators Share Posted June 21, 2011 As reported on this forum lately, there has been an unusually high occurance of counterfiet headphones being sold on eBay and through some unauthorized resellers on Amazon, most commonly the Image S4 and S4i. We cannot stress enough how important it is to purchase from our authorized dealers to ensure a genuine, quality Klipsch product. If you suspect you have one of these products, you may contact us direct to verify. We cannot exchange these under warranty (our policy is to only honor warranty claims when purchased from an authorized dealer), but we can help you determine if your product is genuine. We have posted the following statement on our website: Beware of counterfeit products trading off of the valuable goodwill of the KLIPSCH® brand. Like many companies that have expended years and enormous resources in carefully developing brand recognition, Klipsch products are being unlawfully imitated and sold at inferior quality through unauthorized channels, and usually at drastically reduced prices. These inferior knockoffs, while not always easy to detect, are not produced by or for Klipsch Group or under its control. Accordingly, these products do not meet Klipsch Group’s quality standards and are not covered by Klipsch Group’s warranty. The only way to ensure that you are purchasing genuine Klipsch products covered by Klipsch Group’s warranty, is to purchase through an authorized retailer.Please report any suspect products to Customer Service at 1-800-KLIPSCH or support@klipsch.com. We intend to vigorously investigate those who manufacture or sell counterfeit Klipsch products and take action against counterfeiters as appropriate to protect the value that the KLIPSCH® brand has come to represent. If you have any questions concerning this issue, please contact Customer Service at 1-800-KLIPSCH. We appreciate your help in maintaining the integrity of the KLIPSCH brand. If you need any help finding an authorized dealer, visit our dealer locator or call us directly. Thanks! Link to comment Share on other sites More sharing options...
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