ludo9159 Posted March 7, 2012 Share Posted March 7, 2012 On the box Quote Link to comment Share on other sites More sharing options...
shardey Posted March 7, 2012 Share Posted March 7, 2012 Both myself and my friend have gotten our second pair. My pair is still going strong at the 2 week mark and my friends has failed within 3 days. There are both our second sets and were guaranteed that this problem was fix. Obviously not Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted March 16, 2012 Moderators Share Posted March 16, 2012 From the initial production run, we did see some units where one of the internal wires for the battery terminal became disconnected. Once that wire disconnects the noise caneling feature no longer works. We made a running change, and it is no longer a problem. Please contact customer service (or the dealer if you're overseas) to receive a new unit. I'm very sorry about the inconvenience! Quote Link to comment Share on other sites More sharing options...
cause_of_chaos Posted March 23, 2012 Share Posted March 23, 2012 Hi all, My M40 unit has displayed the exact same symptoms after just 5-weeks of owning it. The headphones have never been dropped, and only good batteries were used. I have e-mailed Klipsch UK regarding the issue; hopefully it can be sorted soon as I do love these headphones... cause_of_chaos Quote Link to comment Share on other sites More sharing options...
cause_of_chaos Posted May 19, 2012 Share Posted May 19, 2012 Hi all, My second pair has failed with the exact same features. I travel to work using trains, so maybe the vibration is too much for the headphones or something... I have claimed warranty (again). Hopefully I get one of the headphones with this "running change"... cause_of_chaos Quote Link to comment Share on other sites More sharing options...
BLSamuel Posted May 19, 2012 Share Posted May 19, 2012 Hi all, My second pair has failed with the exact same features. I travel to work using trains, so maybe the vibration is too much for the headphones or something... I have claimed warranty (again). Hopefully I get one of the headphones with this "running change"... cause_of_chaos Chaos. I've met and know Miss Amy, Professor Thump, and a few others at Klipsch. If they've said they've fixed the problem I'm sure they have. Great company. We all should have the passion and love for our work as the Klipsch employees. Quote Link to comment Share on other sites More sharing options...
cause_of_chaos Posted May 20, 2012 Share Posted May 20, 2012 Hi, I'm sure they have fixed the problem, and I do love Klipsch products. However, as my second pair of headphones have failed with the same problem, Amazon (UK) are no longer prepared to send me another replacement, as they have to investigate the failures to protect both myself and other consumers from the problems I have experienced. I still have the Image ONE (for working out) and Image S4i (formal occasions), but I am once again without headphones for traveling to work. If I purchase the same headphones again from Amazon, who says that they'll be the ones that are fixed? Is there a way to tell? Whilst I do love Klipsch, this is starting to become a little frustrating... cause_of_chaos Quote Link to comment Share on other sites More sharing options...
ygmn Posted November 23, 2012 Share Posted November 23, 2012 My story.. first pair bought klipsch direct did not work out of box... took me while to notice as I was using for music then one day decided to try noise canceling... and No difference... do support thing.. they send second pair... and Dead out of box.... kind mad now. send back get third pair... Same thing but I had a few overseas trips and no time to fart around returning so I just used them as is.. well now I have some time and started the return process again as I await my email reply and shippinf info. I am asking they actually open box and try themselves first so as not to waste my time. They can make a speaker that works out of box but not headphones. klipsch - prove me wrong PLEAAASSSSEEEEEEEE and yes I am irritated Quote Link to comment Share on other sites More sharing options...
Alex L Posted November 28, 2012 Share Posted November 28, 2012 My story.. first pair bought klipsch direct did not work out of box... took me while to notice as I was using for music then one day decided to try noise canceling... and No difference... do support thing.. they send second pair... and Dead out of box.... kind mad now. send back get third pair... Same thing but I had a few overseas trips and no time to fart around returning so I just used them as is.. well now I have some time and started the return process again as I await my email reply and shippinf info. I am asking they actually open box and try themselves first so as not to waste my time. They can make a speaker that works out of box but not headphones. klipsch - prove me wrong PLEAAASSSSEEEEEEEE and yes I am irritated Would you mind sending your order service number? We will be able to better assist you that way! Quote Link to comment Share on other sites More sharing options...
JasoNothing Posted January 17, 2014 Share Posted January 17, 2014 We'll now I'm scared that this issue will be present in the next set. I've sent my email with my receipt and am just waiting for a reply. Hopefully it gets taken care of Ina timely manner and I don't end up with another pair without noise canceling.... Quote Link to comment Share on other sites More sharing options...
THX11 Posted July 31, 2015 Share Posted July 31, 2015 Sorry for the old thread but if anyone is still looking. If you pop the battery door completely off you will likely find the wire that connects to the negative terminal has popped off. 1 Quote Link to comment Share on other sites More sharing options...
dsawatsky Posted December 29, 2019 Share Posted December 29, 2019 So what do you do if you bought them used on kijiji And your in Canada Quote Link to comment Share on other sites More sharing options...
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