tjmcdiii Posted December 29, 2012 Share Posted December 29, 2012 I recently received these headphones directly from Klipsch under warranty as a replacement for a pair I had purchased from Amazon. The original pair developed a broken stem into the earpad after limited usage. Klipsch handled the warranty issue to my complete satisfaction. I successfully paired the new headphones to several devices. A day or two later, when I went to use them for the first time, the headphones wouldn't turn on. They appear to be unresponsive to any pressing of the power button. I made sure that the battery was fully charged, but still no response to pressing the power/pairing button. Any thoughts on this issue? Quote Link to comment Share on other sites More sharing options...
jleon415 Posted December 30, 2012 Share Posted December 30, 2012 I received the same headphones for Christmas, used them twice and tried using them yesterday and the headphones won't turn on. I used the cable attachment to my phone and they work that way. I also left them charging overnight and no response when pressing the power/pairing button as well. If you figure anything out, please let me know. Really don't want to have to send these headphones back. Quote Link to comment Share on other sites More sharing options...
tjmcdiii Posted December 31, 2012 Author Share Posted December 31, 2012 I emailed a description of the problem to Klipsch customer support. I just received the following response: I am very sorry to hear about the issues you are having with your second set of Image ONE Bluetooth headphones. This sounds like an issue with the battery. What I want to do is send you another pair to get you back up and running. Once you receive them, please let me know and I will send you a shipping label for the defective set of headphones, this way we can get them in for evaluation. I have placed an order for a new pair of headphones. You should be expecting the item within 5-7 business days. I will include an order number below. Again, I am truly sorry for the inconvenience. You might want to contact them directly yourself. At least this time they're willing to ship me a new set before I have to send back the defective set. Quote Link to comment Share on other sites More sharing options...
gmarcm Posted December 31, 2012 Share Posted December 31, 2012 I know you aren't happy with what happened to your 'phones but you can't ask for much better customer service than that. Quote Link to comment Share on other sites More sharing options...
tjmcdiii Posted January 1, 2013 Author Share Posted January 1, 2013 I agree. Customer service has been superior. Quote Link to comment Share on other sites More sharing options...
abcha0s Posted February 11, 2013 Share Posted February 11, 2013 I'm having the exact same problem :-( Quote Link to comment Share on other sites More sharing options...
Alex L Posted February 12, 2013 Share Posted February 12, 2013 I'm having the exact same problem :-( Where are you located? You should contact customer support ASAP. 800-KLIPSCH if in the US. Quote Link to comment Share on other sites More sharing options...
Tamha Posted March 1, 2013 Share Posted March 1, 2013 Same problem here, the power button stopped working. Is there a known issue on that model? Very disappointing for such expensive headphones. Quote Link to comment Share on other sites More sharing options...
jleon415 Posted March 1, 2013 Share Posted March 1, 2013 I just received a new pair from customer service. Took about 2 weeks but overall good customer service. I just hope it doesn't happen again!! Quote Link to comment Share on other sites More sharing options...
Alex L Posted March 18, 2013 Share Posted March 18, 2013 I just received a new pair from customer service. Took about 2 weeks but overall good customer service. I just hope it doesn't happen again!! Enjoy! Thanks for updating the thread. Quote Link to comment Share on other sites More sharing options...
VivaNOLA Posted December 12, 2013 Share Posted December 12, 2013 I have this problem as well. Quote Link to comment Share on other sites More sharing options...
Sancho Panza Posted December 12, 2013 Share Posted December 12, 2013 Welcome VivaNOLA!!! Quote Link to comment Share on other sites More sharing options...
markinlondon Posted February 17, 2014 Share Posted February 17, 2014 I have a similar problem. I've had my Image One headphones for less than a year. They had become my absolute favourite headphones I'd ever had because of the quality sound and excellent wireless connectivity. But last Friday I could no longer turn them on, despite repeated recharging. I sent an email to your UK representative. While I bought them in Toronto, I have since moved to London because of work.I hope there is a Klipsch customer service rep reading this. I look forward to a speedy and positive response. I'd like to keep loving this product. Quote Link to comment Share on other sites More sharing options...
chadio Posted February 21, 2014 Share Posted February 21, 2014 i am having the same problem now on a 2nd pair of these headphones. They wouldn't turn on after work one day just under a year of owning them, I sent them back to the Canadian distributor, Gentec International, and had to wait about a month before they sent me this brand new pair. You can imagine I did not want this to happen again so I have been babying these things only to have the exact same power button failure problem not even a month after getting them. I am waiting on a response from Gentec now as to what I should do, I sure hope I dont have to go another month waiting by sending them back and I love the sound on these headphones so much I dont want to switch brands,,,,,, First world problems i guess... 1 Quote Link to comment Share on other sites More sharing options...
chadio Posted February 21, 2014 Share Posted February 21, 2014 seems to be a pretty recurring theme unfortunately with these headphones based on the posts.... 1 Quote Link to comment Share on other sites More sharing options...
markinlondon Posted March 4, 2014 Share Posted March 4, 2014 chadio, SIxteen days after my post, and eight days after my email and I have not heard anything from Gentec. I admit to being a little shocked. I purposely bought the Klipsch because of the company's reputation for quality. Unless this is addressed quickly, it is difficult to imagine ever buying anything from them again. Please let me know how it goes for you and I will likewise update you. Quote Link to comment Share on other sites More sharing options...
Arthur Amendt Posted March 12, 2014 Share Posted March 12, 2014 You have to reset the headset. Press the volume up and power on for 30 seconds. 1 1 Quote Link to comment Share on other sites More sharing options...
chadio Posted March 14, 2014 Share Posted March 14, 2014 Its been over two weeks since i sent back my second pair of headphones for the same problem and i havent heard back or received a new pair yet. This is super frustrating. As far a the rest goes that Arthur mentioned, they didnt even present this as an option to me the first time around...does it actually work? Quote Link to comment Share on other sites More sharing options...
markinlondon Posted November 10, 2014 Share Posted November 10, 2014 Thank you Arthur Amendt! You suggestion worked like a charm. And I should clarify that Gentec did honour the warranty and I am now on my second pair and eight months later they are working fine. Until...the other day when the power/pairing button went unresponsive. But I tried the suggestion by Arthur (volume and pairing button for 30 seconds) and it worked perfectly. Thanks again. 1 1 Quote Link to comment Share on other sites More sharing options...
boolley101 Posted January 2, 2015 Share Posted January 2, 2015 Arthur Amendt! you are a genius! I bought these about three months ago had the problem as above, googled it, came across this post, tried it and it worked!!! When they work, they really are a special piece of kit. Thank you so much! You have saved me from a real hassle. Quote Link to comment Share on other sites More sharing options...
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