I just finished readign "Great By Choice" which is an anlysis of several successful businesses. One of the things mentioned was Microsoft's successful adhearance to a policy of releasing software that is not fully tested. Apparently this has worked well for MS but not for the rest of us.
Not "fully tested"? Not working with a mainstream BBS system suggests little or no testing. My opinion is that MS is not, and never has been shown to be competent at anything except building a monopoly first with business and industry, then ignoring the consumer market as irrelevant.
IT departments were pretty naive 20 years ago, and are downright ignorant today. The vast majority, if not all, of business and industry would be better off with Linux and Open Office.