G-17 air firmware update problems.

[troltuu]

Hi there.

I have an G-17 air and the sound keeps dropping - and the speaker disappears from my airplay list of divices thus needing to restart.

Basicly the speaker is useless.

I contacted the support and after weeks of waiting they finally answered me.

I will need to install a new firmware. But when I try to do this the process freezes and the speaker becomes unavailable.

I have written this to support but I thought maybe some in here could help me while waiting for a reply.

http://screencast.com/t/apZeshRvQmS7

What is router brand and model?

The internet is on this router: netopia 3347 ADSL2/2+router 802.11g/b,PTSN, but it is connected with cable to an airport express that I use as network (so I don't use the WIFI provided by the netopia router: The AE has these numbers EthernetID: 581FAAE878D6 airport ID: 581FAAE878D7.

Are you using any wireless repeaters or extenders?

Yes. I use another airport exoress EthernetID: 581FAAE75490 airport ID: 581FAAE75491.

What other devices do you have on your network?

I have no other devices

What is the current firmware version installed in your G-17?

the current firmware is: 3.8.93.1000 from 2011-10-30.

Best regards - Troltuu from denmark

[schalliol]

Hi, were you able to resolve this situation?  If so, how?  I have the same issue.  I press Ok and then never get to the screen to select the new firmware.  Thanks!

 

[eacmen]

I would also like to know how this issue was resolved.

[schalliol]

I wasn't able to get mine updated either, but the G-17 seems to work perhaps better than acumen's.  Certainly I would like to have it working properly however.