Moderators Youthman Posted January 11, 2015 Moderators Share Posted January 11, 2015 My son came and told me something isn't right in the HT. I went and checked and only 3 of the 7 channels are working on the amp. There have been a few times that a channel would not light up on the front. To fix it, I would simply power everything down and unplug both power cables from the back of the unit. When I plug one of the cables in, you can hear clicking in the amp. Turn it back on and everything worked again.....but not this time. Any suggestions? Hopefully, I can just ship the amp sections as each channel can be removed individually from inside the chassis. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 11, 2015 Share Posted January 11, 2015 I wouldn't think 4 amp modules went out simultaneously. The problem will probably be in the chassis and not the 4 individual modules. Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 11, 2015 Author Moderators Share Posted January 11, 2015 Gotcha. I have no experience on the "inside" of electronics and how they work but that does make sense. I've sent Emotiva an email to see what is the process to troubleshoot or sending in the unit. I hope I don't have to ship the entire 115 lb beast, especially without the original box. Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 11, 2015 Author Moderators Share Posted January 11, 2015 Worst case, I can hook up the internal amps of the HK. I've never connected them so I have no idea how well it will drive the 7 speakers. Fortunately, the La Scala Trio are ridiculously easy to drive at 104db sensitivity. 1 Quote Link to comment Share on other sites More sharing options...
Shodrewken Posted January 11, 2015 Share Posted January 11, 2015 Sorry to hear this man. I'll say this though, Emotiva has always been super helpful whenever I had a question, I'm sure they'll make the experience as pain free as possible. Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 11, 2015 Author Moderators Share Posted January 11, 2015 Thx. I'll give them a call in a few days when I get back from being out of town. Quote Link to comment Share on other sites More sharing options...
willland Posted January 11, 2015 Share Posted January 11, 2015 Michael, First sorry to hear about your amp. I wouldn't think 4 amp modules went out simultaneously. The problem will probably be in the chassis and not the 4 individual modules. My thoughts exactly. Hard to imagine that happening at the same time. Good luck with EMO. Bill Quote Link to comment Share on other sites More sharing options...
CHASLS2 Posted January 11, 2015 Share Posted January 11, 2015 Gotcha. I have no experience on the "inside" of electronics and how they work but that does make sense. I've sent Emotiva an email to see what is the process to troubleshoot or sending in the unit. I hope I don't have to ship the entire 115 lb beast, especially without the original box. I would think there would be a shop in the Tampa area than can fix it. It would cost a pretty penny to ship that monster both ways. Quote Link to comment Share on other sites More sharing options...
Scrappydue Posted January 12, 2015 Share Posted January 12, 2015 I can tell you right now youth you can hook up the harmon kardon and with the exact setup you have your probably will not notice a single bit of difference. 2 Quote Link to comment Share on other sites More sharing options...
derrickdj1 Posted January 12, 2015 Share Posted January 12, 2015 Sorry to hear about the amp. That is a beast and well worth fixing. I would look for a local shop. Calling Emo. is a good Ideal to help narrow the problem down and then approach a local shop. Quote Link to comment Share on other sites More sharing options...
Frzninvt Posted January 12, 2015 Share Posted January 12, 2015 I only ever had one issue early on with a single channel and it was a cold solder joint that I fixed myself. Be warned disassembling the amp is a bit of a PITA! Removing the modules is more difficult than you think but it is possible. I purchased new packing from Sherbourn for $50 years ago only to have it ruined in a flooded basement a few years ago. My amp has been problem free for years. I hesitantly replaced two spectacular DBX BX1 (2,3,4 channel configurable) amplifier's with it. Only after considerable listening. I hope you can get it sorted out it is certainly worth it. Perhaps it is just an issue with switching or protection relays. Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 15, 2015 Author Moderators Share Posted January 15, 2015 I finally heard back from Emotiva Cathy Laufman replied: Customer support and warranty service is no longer available on any Sherbourn Technologies, Inc. legacy products. Sherbourn Technologies LLC, closed in July 2013 Thank you, Customer Support Emotiva Audio Corporation Cathy Laufman Vice President Emotiva Audio Corporation 615.790.6754 www.emotiva.com Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 15, 2015 Share Posted January 15, 2015 Would THIS apply? Quote Link to comment Share on other sites More sharing options...
Shodrewken Posted January 15, 2015 Share Posted January 15, 2015 I finally heard back from Emotiva Cathy Laufman replied: Customer support and warranty service is no longer available on any Sherbourn Technologies, Inc. legacy products. Sherbourn Technologies LLC, closed in July 2013 Thank you, Customer Support Emotiva Audio Corporation Cathy Laufman Vice President Emotiva Audio Corporation 615.790.6754 www.emotiva.com Is that all they responded with? That's lame bro, I'm a little disappointed in Emotiva. So what's your next course of action? Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 15, 2015 Author Moderators Share Posted January 15, 2015 Thanks for the link CECA. Probably beyond my skill set and I don't have the time to learn how to solder. Shod, yes that was a direct copy/paste from the email. I thought it was pretty lame as well. I'll likely have to look for a local amp repair shop. Quote Link to comment Share on other sites More sharing options...
NBPK402 Posted January 16, 2015 Share Posted January 16, 2015 If it turns out to be the same problem as the link... I would think it would be pretty inexpensive to repair. Quote Link to comment Share on other sites More sharing options...
Scrappydue Posted January 16, 2015 Share Posted January 16, 2015 Wow I'm surprised by that crappy response. 1 Quote Link to comment Share on other sites More sharing options...
derrickdj1 Posted January 16, 2015 Share Posted January 16, 2015 f it turns out to be the same problem as the link... I would think it would be pretty inexpensive to repair. It is the bench labor that cost. The amp is worth fixing and can last another 20 or 30 years. Using a local shop is good because you have a face to go talk if there are any problems. 1 Quote Link to comment Share on other sites More sharing options...
babadono Posted January 16, 2015 Share Posted January 16, 2015 (edited) Youthman, I just sent in my PA7-350 in December because it had overheated(long story won't bore you with details)and blew a channel. Emotiva bent over backwards to help me, sent me a new shipping carton etc.... I just checked with UPS, it was delivered back to me today,so it is waiting for me when I get home. My amp is only 15 months old, perhaps the age of yours is an issue? The gentleman that helped me was Nick Kaumeyer Dept Head of Sales. Maybe you could get a hold of him and get a clearer answer than you got from the VP. They have to live up to their warranty, don't know what yours is but mine is 10 years. Emotiva acquired Sherbourne, their assets and LIABILITIES. If they absolutely will not service the unit they should get you a service manual and/or schematics. Edited January 16, 2015 by babadono Quote Link to comment Share on other sites More sharing options...
Scrappydue Posted January 16, 2015 Share Posted January 16, 2015 Yours is much newer than youthmans. And I don't think they are doing warranty EXCEPT for the products they cleared out like the 7-350 when emotiva purchased the company. Anything before will most likely be out of luck. I just thought the response could have been a little nicer/ more caring? 1 Quote Link to comment Share on other sites More sharing options...
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