Klipsch G-17 Air Firmware Update - Just Blinks Red

[eacmen]

I have dug through these forums for quite a while. As a long time klipsch user I am very disappointed in the level of support given to the G-17 Air product. Not only is the firmware update process kludgy and unintuitive, I am constantly plagued with dropouts when using these speakers. I was hoping a firmware update would fix my issue but alas, all the damn thing does is flash red when I hit the "Ok" button to put it into firmware update mode. There have been several users on the forum with the same issue with NO REPLY FROM SUPPORT.

 

I wish Klipsch would just own up to their mistakes and publish a guide on how to fix this or RMA units that need firmware updates.  Simply not replying to user issues is just bad business.  Been a Klipsch fan for the past 10 years, and just wholly disappointed in this product from start to finish.

 

My setup: I have a laptop with CAT-5 going into dedicated wireless router (nothing else connected at all).  Tried doing a factory reset and had no effect.

 

Klipsch, if you're out there - please help!

 

-peter

[eacmen]

If anyone else has had the same issues as me the solution is to disable encryption on your wireless network. The following blog post was my only source of relief:

 

http://rbarabas.info/?p=40

 

-peter

[mrcheeks]

did you notice any improvement from the firmware update? my g-17 was always rock solid but I started having problems many months ago. just updated the firmware. will it help with connection dropping / audio dropping?

[François3177]

Hello, 

 

I know it's been 7 years since the last post but I would like to share this with those of you who are still using their G-17 and would like to update it to the last (2015) firmware. 

 

I'm normally running on a Mac and I couldn't perform the update : light blinking red - computer kicked out of the Klipsch Air Setup wifi and then nothing, you have to reboot the speaker without any update.  

I found by pure luck a work around thru my kids recent W11 PC. 

 

What you need : 

A G-17 already setup in Airplay

A Windows 11 PC hooked on the same Wifi network you are using for Airplay. 

 

Procedure : 

Under network on the W11 PC, your speaker should appear as DLNA device, you just need to click to access the Klipsch Setup webpage. 

Please make sure the .bcd file is somewhere you know. 

Under the webpage, you can go in firmware update, and you should be kicked out as before with the light blinking red. DO NOT CLOSE THE PAGE. 

 

Reboot the speaker and wait for it to hook back on its Airplay network. 

Go back into the Network and see it appears again as a DLNA device. 

 

Remember the page I told you not to close? It should say "Cannot connect" or something like that. It's time to you to refresh it and should be able to run the firmware update.

 

I was so happy when I first found out that I bought another one which was collecting dust in a cupboard. So I did this twice.

 

You need to be patient, sometimes, when you reload the page it will be still blocked and then you restart the whole thing and before reloading the page, you can try to put it as http://XXX.XXX.X.X.X format, deleting what was after. For the first unit, it took me like 4-5 attempts and like 30 mins, on the second one it took me a couple of tries and it was done in 10 mins.  

 

It's just me sharing what I did and the results of it, and in no way I plan to create a business upgrading G-17 or supporting them. I'm not guaranteeing anything too, if you brick your unit, it will be your doing and I'll have nothing to do with this.