UnkerWill Posted December 4, 2015 Share Posted December 4, 2015 Have been using my Status headphone for about coming 2 years. While putting on, the head band it suddenly broke above the ear cup. Wondering is this cover under the 2 years warranty? Hope it does! Quote Link to comment Share on other sites More sharing options...
jimjimbo Posted December 4, 2015 Share Posted December 4, 2015 Have you called Klipsch customer service? Quote Link to comment Share on other sites More sharing options...
bigpoppa99 Posted January 12, 2016 Share Posted January 12, 2016 this just happened to me today. I have to call customer service tomorrow. I just had them for 2 years Quote Link to comment Share on other sites More sharing options...
The History Kid Posted January 12, 2016 Share Posted January 12, 2016 I have a pair as well with no issues like that yet, but I have seen that it seems to be a common issue. Klipsch should be able to get you squared away though. Quote Link to comment Share on other sites More sharing options...
UnkerWill Posted January 12, 2016 Author Share Posted January 12, 2016 I did make a call to the Authorized Retailer but they told me that the warranty does not cover the headband and for the matter not for any hardware issues. The warranty only covers when there are issues related to the speaker sound. Hope to get a confirmation from Klipsch themselves. 1 Quote Link to comment Share on other sites More sharing options...
Go-Go Tamago Posted January 22, 2016 Share Posted January 22, 2016 It is covered under warranty. Go to support.klipschgroupinc.com, open a new ticket, and attach a copy of your receipt to the ticket. They'll get you squared away provided they can verify the warranty and it is from an authorized dealer. 2 Quote Link to comment Share on other sites More sharing options...
The History Kid Posted January 22, 2016 Share Posted January 22, 2016 Was going to say, I'm about 99% certain it covers craftsmanship as well. I don't know of many companies that don't do this over the $100 price range. 1 Quote Link to comment Share on other sites More sharing options...
UnkerWill Posted May 4, 2016 Author Share Posted May 4, 2016 I was happy to receive a reply from the local Dealer with the assurance that they would look into my claim but after waited for almost 2 weeks and a telephone call to them, they told me that the claim has to be referred to Klipsch USA. But USA replied me that I should look for my local Dealer!!! Looks like they are just pushing me around. Quote Link to comment Share on other sites More sharing options...
The History Kid Posted May 4, 2016 Share Posted May 4, 2016 Request that your local dealer provide you with a ticket or reference number for the incident. Inform them that you want to contact Klipsch State-side yourself to check progress, and they are telling you to get in touch with the dealer. Most push arounds are an issue of communication breakdown. Start at your dealer level, insist that they provide you some sort of support number or reference number, and then if still need be, get in touch with Klipsch and provide said reference number. Quote Link to comment Share on other sites More sharing options...
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