wizop Posted February 12, 2016 Share Posted February 12, 2016 I have the new wireless Reference Premier setup. I assume that makes me a very early adopter. The speakers weren't cheap even purchased online, but when you consider that the system doesn't need a receiver and I didn't need to tear up drywall to wire the surrounds, the total cost was quite reasonable for what I got. I chose to use bookshelf speakers for the surrounds for budget and aesthetic reasons. The fronts are floor standing and the center is quite sizeable. I have the Control unit installed between my DirecTV box and the TV and the sound on programming from that source is excellent. Okay, it might not satisfy some of the purists here, but it meets my needs quite well. I do have one issue though. So far I have not been able to get sound back from the TV. Obviously when the programming is on the cable-box this isn't necessary, but I have a SONY smart TV and it has a ton of apps like Netflix, Pandora, SiriusXM, etc. and so far everything I've tried has failed to output the sound back to the Klipsch controller. Sony suggested an optical cable but that hasn't helped. They also say HDMI should work if ARC is enabled and I found you had to turn that on in advanced settings, but that didn't help either. I have a ticket open with support, but if anyone has been down this path and found a solution, I'd like to hear it. At this point, I wish I'd bought a dumb TV and got the internet applications from a Bluy-Ray player but the Smart TV's were on sale Superbowl week. 1 Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted February 12, 2016 Moderators Share Posted February 12, 2016 Sony suggested an optical cable but that hasn't helped. I believe Optical can only support 5.1. Can you share pics of your new setup? Quote Link to comment Share on other sites More sharing options...
mark1101 Posted February 12, 2016 Share Posted February 12, 2016 (edited) If you unplug the direct TV box and replace the input to the Klipsch controller with the SONY TV output.........does that work? If not, then your TV settings probably need adjusting. My guess........is that it will work and maybe the Klipsch has issues with multiple inputs. Let us know. Edit: Does your SONY TV just pass through to it's outputs or can you assign what you want on each output? I assume you are using HDMI out. You may just be passing the direct TV back out to the Klipsch. Edited February 12, 2016 by mark1101 Quote Link to comment Share on other sites More sharing options...
wizop Posted February 12, 2016 Author Share Posted February 12, 2016 Sony suggested an optical cable but that hasn't helped. I believe Optical can only support 5.1. Can you share pics of your new setup? 5.1 is all I have so far so that isn't a problem. right now the TV is giving me 0.0 though whether I use hdmi or optical or both. will try to get some pictures soon. Quote Link to comment Share on other sites More sharing options...
wizop Posted February 12, 2016 Author Share Posted February 12, 2016 If you unplug the direct TV box and replace the input to the Klipsch controller with the SONY TV output.........does that work? If not, then your TV settings probably need adjusting. My guess........is that it will work and maybe the Klipsch has issues with multiple inputs. Let us know. Edit: Does your SONY TV just pass through to it's outputs or can you assign what you want on each output? I assume you are using HDMI out. You may just be passing the direct TV back out to the Klipsch. No, unplugging the cable box doesn't help. Settings on the TV give a choice between TV Speakers and Audio System but so far no matter how I cable things it won't let me change to Audio System because it says it can't find one. I'm not passing the cable back out because I can test with the cable box off. when the cable box is feeding the TV everything is good because the Klipsch controller is ahead of the TV. the problem is when the TV is streaming something from the internet like Amazon or Pandora. I've tried everything I can think of. there is no HDMI marked as out just HDMI4 marked as ARC. there is an optical out but no go. Quote Link to comment Share on other sites More sharing options...
mark1101 Posted February 12, 2016 Share Posted February 12, 2016 What is the model of your TV? I think you need to assign your outputs. Quote Link to comment Share on other sites More sharing options...
BusaDude Posted February 12, 2016 Share Posted February 12, 2016 (edited) Just to clarify, in case I've missed or misunderstood your issue... To get the audio back from the TV... your HDMI cable has to be plugged into the ARC (audio return channel) capable HDMI ports on both the TV and the receiver/preprocessor. Or in your case the Klipsch Wireless controller. Generally these HDMI ports are labeled with "ARC" and based on what you said, the Sony's HDMI4 port is the ARC connection. You need to find the ARC capable HDMI on the Klipsch controller and plug the HDMI cable into that connecter/port. And make sure ARC is enabled in the settings for both. The Klipsch controller has one HDMI 2.0 & HDCP 2.2 capable port, from what I've found in the owners manual... listed as HDMI IN1. But there's nothing (in the manual) saying the HDMI OUT/TV is labeled as ARC capable. Unless Klipsch left that capability off of the wireless controller. And I don't actually see it (ARC) specifically mentioned in the specs (online or in the manual). Just the HDMI 2.0 and HDCP 2.2 capability on the HDMI IN1 as shown in the manual. Edited February 12, 2016 by GPBusa Quote Link to comment Share on other sites More sharing options...
mark1101 Posted February 12, 2016 Share Posted February 12, 2016 He should be able to use the TV digital or analog audio outs, an HDMI out.........as inputs to the Klipsch controller if the ARC won't work. Of course you have to use the Klipsch remote control and change the input............you are doing that correct? Quote Link to comment Share on other sites More sharing options...
wvu80 Posted February 12, 2016 Share Posted February 12, 2016 (edited) 5.1 is all I have so far so that isn't a problem. right now the TV is giving me 0.0 though whether I use hdmi or optical or both. I don't mean to be insensitive to the problem you are having, but that "0.0" comment was pretty funny. +++ Are you sure your HDMI cable is oriented correctly? The new ones work one way and one way only. Also, have you checked your TV settings in the TV menu? Sometimes you have to specify if you are using external audio. Edited February 12, 2016 by wvu80 Quote Link to comment Share on other sites More sharing options...
BusaDude Posted February 12, 2016 Share Posted February 12, 2016 5.1 is all I have so far so that isn't a problem. right now the TV is giving me 0.0 though whether I use hdmi or optical or both. Are you sure your HDMI cable is oriented correctly? The new ones work one way and one way only. The "new ones"? Really? Unless he has one of the very few active/directional cables, which have been around for several years and are generally for very long cable runs... there is no need or requirement to use them for HDMI 2.0 at all. http://www.hdmi.org/manufacturer/hdmi_2_0/hdmi_2_0_faq.aspx Quote Link to comment Share on other sites More sharing options...
wizop Posted February 12, 2016 Author Share Posted February 12, 2016 I have found something that works after a lot of experimentation. The Sony TV will not let you change the setting from TV Speakers to Audio System unless it can sense the speakers and I never was able to do that with HDMI. Perhaps ARC only works on a port I hadn't tried. ARC is turned on under advanced settings but it doesn't tell you which port to use. I had tried optical but I hadn’t realized that I also needed to change the TV setting. Here is what worked. I connected the Cable Box directly to the TV instead of to the controller and connected an optical cable from the TV to the controller and then told the TV to use an Audio System and it found it. I have the Klipsch controller set to optical. The downside of this is that I can’t bring up the Klipsch menu on the TV but I can try connecting a cable from the controller to the TV’s HDMI2 and change to that input when I need to change the settings. I haven’t tried connecting the cable box to the controller now that I know that the optical works. I suspect that might not work as currently I have the controller set to optical and I think it would need to be set to hdmi1 to pass the cable signal through and I suspect it would also send the hdmi signal instead of the optical signal to the speakers. I see two issues Klipsch needs to work on. 1) figuring out why the ARC port on the TV doesn’t see the controller. 2) allowing video to pass though to the hdmi out while playing the audio from a different input. Perhaps you can do this now. I haven’t tried. Quote Link to comment Share on other sites More sharing options...
wizop Posted February 13, 2016 Author Share Posted February 13, 2016 Progress continues. I was able to wire the cable box to the HD controller now that the TV recognizes that there is an Audio System connected with the optical cable. Had a problem with speaker balance. I don't think the controller software recognizes that bookshelf surrounds are not as loud as the front speakers. I had to adjust the fronts quieter and turn up the sides to hear more than 2.1 from the cable box. I'm still not sure whether I'm getting more than 2.1 from the optical cable but that's today's experiment. Quote Link to comment Share on other sites More sharing options...
wizop Posted February 13, 2016 Author Share Posted February 13, 2016 I’m back to the setup with the cable box connected directly to the TV and only an optical cable connected to the Controller. Whenever I connect an HDMI cable from the Controller to the TV, the TV turns on it’s own speakers and says it can’t find an audio system. Quote Link to comment Share on other sites More sharing options...
Jay L Posted February 13, 2016 Share Posted February 13, 2016 Maybe I missed it, but did you make sure the HDMI inputs on the TV is one that actually supports ARC? We have a new Sony TV and only a couple HDMI inputs have ARC support. Sent from my VS986 using Tapatalk Quote Link to comment Share on other sites More sharing options...
wizop Posted February 13, 2016 Author Share Posted February 13, 2016 The TV is clearly marked that HDMI_4 is the arc connection. with the Klipsch controller connected there, the TV reverts to its own speakers saying it can not find an audio system. so far the only way I've found to get the TV to output sound is to have the only connection between it and the HD Control be an optical cable. Quote Link to comment Share on other sites More sharing options...
BusaDude Posted February 14, 2016 Share Posted February 14, 2016 Your Sony's implementation of the CEC/ARC protocol may be forcing it's own speakers on... Which is weird??? But there should be a way to turn the Sony TV speakers OFF in the settings and enable the CEC/ARC to the on position. Could you post your Sony TV model number? If we can look up the owners manual online, maybe there's a setting you've missed that another pair of eyes might catch? Having said that, getting the CEC/ARC protocol between two different brands to work correctly, sometimes (in my own experience) brings weird issues. Quote Link to comment Share on other sites More sharing options...
wizop Posted February 14, 2016 Author Share Posted February 14, 2016 It is a Sony XBR-55X810C. I have chatted with Sony tech support. There is a setting for TV Speakers that can be changed to Audio System but if the TV can't communicate with the audio system it sets itself back to TV Speakers and no sound is output. The Sony manual clearly states that if ARC doesn't work you'll need to use an optical cable. I tried everything Sony tech suggested and the only thing that worked was an optical cable. If I add an HDMI cable too a message appears on the screen saying it has lost connectivity with the audio system and it turning TV Speakers back on. The only downside of this setup is that I can not see the Klipsch on screen menu. At this point I have a working solution with an optical cable so I'm okay but I'm quite willing to try to help Klipsch debug the problem so that they can figure out what they need to change to make their new controller work with Sony products using HDMI., Quote Link to comment Share on other sites More sharing options...
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