felitopaz Posted March 3, 2017 Share Posted March 3, 2017 After numerous troubleshooting due to a noise/distortion coming from one speaker, I have come to the conclusion that I may need a new woofer. The noise is coming from the center woofer. I will call Klipsch warranty department tomorrow to see how to handle this issue. The speakers are less than a year old and I never abuse them. Has anyone ever used Klipsch warranty? If so how was your experience? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
miliellie111 Posted March 3, 2017 Share Posted March 3, 2017 8 hours ago, felitopaz said: After numerous troubleshooting due to a noise/distortion coming from one speaker, I have come to the conclusion that I may need a new woofer. The noise is coming from the center woofer. I will call Klipsch warranty department tomorrow to see how to handle this issue. The speakers are less than a year old and I never abuse them. Has anyone ever used Klipsch warranty? If so how was your experience? Thanks in advance. I just had an RP-280f woofer replaced after only 3 weeks of normal use it developed a dimple in the cone. You can call but they will just send you here: http://support.klipschgroupinc.com/ On that page you have to open a new ticket and put in information about yourself, a detailed description about the issue and attach your invoice from the authorized dealer(warranty claims are only fulfilled from authorized dealers). I actually called first and spoke to a rep who told me to do this and he would immediately get the woofer sent out. A week goes by and i haven't heard anything or see any updates on my claim. I call back, speak to another rep and come to find out the previous guy never even processed my claim. Said he must have forgotten Not a good feeling first time dealing with them, however the woofer did get shipped out pretty quickly. I got the new woofer and everything looks good except there a couple minor bends on the edge of the woofer basket. Not enough for me to go through the hassle of getting a replacement though. Just submit your claim but check back in with them for updates. Quote Link to comment Share on other sites More sharing options...
felitopaz Posted March 3, 2017 Author Share Posted March 3, 2017 Thanks a million. I'd just filled it out. Hopefully it will be taken cared of in a timely matter. Cheers. Quote Link to comment Share on other sites More sharing options...
felitopaz Posted March 4, 2017 Author Share Posted March 4, 2017 Has anyone had a problem with these speakers? It sounds like it's blown. Quote Link to comment Share on other sites More sharing options...
felitopaz Posted March 16, 2017 Author Share Posted March 16, 2017 I had a great experience with Klipsch warranty department. I think they are slow since it took two weeks to get the parts. Other than that they were awesome. I am a happy customer. Quote Link to comment Share on other sites More sharing options...
Dawson's Ridge Posted March 16, 2017 Share Posted March 16, 2017 3 hours ago, felitopaz said: I had a great experience with Klipsch warranty department. I think they are slow since it took two weeks to get the parts. Other than that they were awesome. I am a happy customer. What exactly did Klipsch do to resolve the problem? Quote Link to comment Share on other sites More sharing options...
felitopaz Posted March 20, 2017 Author Share Posted March 20, 2017 They send me a new woofer. Quote Link to comment Share on other sites More sharing options...
wstrickland1 Posted March 19, 2018 Share Posted March 19, 2018 Now the center woofer in one of my P37's did the same thing. I sure hope they still have a woofer. I realize this thread is a year old Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted March 20, 2018 Share Posted March 20, 2018 4 hours ago, wstrickland1 said: Now the center woofer in one of my P37's did the same thing. I sure hope they still have a woofer. I realize this thread is a year old Is it under warranty? I'm sure they still have replacement woofers. Quote Link to comment Share on other sites More sharing options...
wstrickland1 Posted March 20, 2018 Share Posted March 20, 2018 9 hours ago, Ceptorman said: Is it under warranty? I'm sure they still have replacement woofers. yes it is. I started a warranty ticket online. I sure do hope they have some. Quote Link to comment Share on other sites More sharing options...
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