Pete Mote Posted June 21, 2018 Share Posted June 21, 2018 Clairz T. is one lady that I spoke with a ton. I pushed her hard to get this right. I think at this point she understands the importance of keeping these in pairs. I went over in detail with her on the the consecutive numbers. This can be done, but you have to stay on them. My hope is the amount of time I hammered on them they would get it. But I wouldn't count on it. They have at least a 100 phone operators. Tell them you have spoke with Clairz T. and that she understands what needs to be done on the Klipsch 70th Anniversary La Scalas. Get her involved even if she is not involved.....Raising my dBs helped in some cases: But in this case it was not always about the sensitivity levels......Doh! Quote Link to comment Share on other sites More sharing options...
Paducah Home Theater Posted June 21, 2018 Share Posted June 21, 2018 9 minutes ago, Pete Mote said: Pan man you need to stay on it. Adorama runs on Jewish holidays. Saturday they are closed but they are open Sunday. Call them again tomorrow and verify the order then also insist they write down the serial numbers on the invoice. The serial numbers should be consecutive. The last four digits are key. Thus if you get 0067 then you should get 0068. It states clearly on the box which speakers match together. Then call again on Sunday to verify. Also, if you can have them call you back to verify that the warehouse grabs two consecutive number speaker, do this and insist on it...... Send lots of emails because they typically respond with the robot email. Call again Monday. Then check which shipping unit they are using. Call the shipping outfit as soon as they get the items to Adorama and verify with them what the serial numbers are . They cant fix it but at least you'll know if Adorama screwed up. then start calling Adorama if there is a screw up . Tell them to get it right. Keep asking for manager . I worked with the sales people but I was very firm with them. Telling them what to do step by step. Gave them my cell phone and insisted that they called me. Wow, that sounds exhausting. Quote Link to comment Share on other sites More sharing options...
Pete Mote Posted June 21, 2018 Share Posted June 21, 2018 It was not fun. But instead of taking it out on the dog, I let loose on them.😂 Basically, one must stay on the phone until you get resolution . Once I figured out they did not understand . I used each call to solve one problem until my final speaker was delivered. Yes, it does take some effort. Adorama owned up to their ignorance and compensated properly. Would I order again from them? Yes if the product and price was right. Worst case is you return it back to them. I opted to hold out and get them to ship the correct speakers, even after two botched shipments. Quote Link to comment Share on other sites More sharing options...
Panelhead Posted June 21, 2018 Share Posted June 21, 2018 I will call tomorrow to speak with Clairz T. Hopefully still there. Thanks for the help. I am pumped! Quote Link to comment Share on other sites More sharing options...
Pete Mote Posted June 21, 2018 Share Posted June 21, 2018 14 minutes ago, Panelhead said: I will call tomorrow to speak with Clairz T. Hopefully still there. Thanks for the help. I am pumped! Stay Hungry. You'll be rewarded with some LS's 70th... Even if Clairz is not around they know each others "Handle" . Ask them to reference to her so they can get the order right. She contacted the Adorama warehouse numerous times. The key is to see the serial numbers on the invoice. Tell them you could care less what serial numbers they are as long as they are consecutive numbers for the 70th Anniversary LS model. Ask them to call you back. Also get a time on when they will call you. I gave them a two window. They usually beat that time..If necessary use the "I would like to speak with your manager" technique. Worked or me. Fyi. I never had to speak with a floor manager. Turn it up to 11 !!!!!!!! 1 Quote Link to comment Share on other sites More sharing options...
Panelhead Posted June 22, 2018 Share Posted June 22, 2018 Well it is not starting off well. I looked at the invoice and it shows one speaker. So now adding a second with instructions for a set. Quote Link to comment Share on other sites More sharing options...
finallygotmyheresies Posted June 28, 2018 Share Posted June 28, 2018 Did they go back to regular price? Quote Link to comment Share on other sites More sharing options...
Schu Posted June 28, 2018 Share Posted June 28, 2018 I don't think so... I can still see 2799. I am trying to keep myself from clicking that button. Quote Link to comment Share on other sites More sharing options...
finallygotmyheresies Posted June 28, 2018 Share Posted June 28, 2018 37 minutes ago, Schu said: I don't think so... I can still see 2799. I am trying to keep myself from clicking that button. That's good. I was confident that they were gonna drop again that now I'm concerned that they won't. I'll have to check from home, at work they show reg price. Quote Link to comment Share on other sites More sharing options...
Schu Posted June 28, 2018 Share Posted June 28, 2018 2799 has got to be very close to cost... I don't think there is much wiggle room from there, but you never know... maybe another 10%. 1 Quote Link to comment Share on other sites More sharing options...
pallpoul Posted July 3, 2018 Share Posted July 3, 2018 tempted still 1 Quote Link to comment Share on other sites More sharing options...
Deano1974 Posted July 3, 2018 Share Posted July 3, 2018 25 minutes ago, pallpoul said: tempted still do it! you know you want to? that's an amazing price for a pair of limited editions Quote Link to comment Share on other sites More sharing options...
pallpoul Posted July 3, 2018 Share Posted July 3, 2018 10 hours ago, Deano1974 said: do it! you know you want to? that's an amazing price for a pair of limited editions With 48 months no interest payments currently, using the Adorama credit card, it was a NO BRAINER, so the order was placed. Now, the waiting game , delivery in 7-10 days. I have already a pair that I bought new last year, and it is the best speakers I have ever heard or owned. I just could not pass this offer. they cost less then the regular series La Scala's II. as for the consecutive numbers, I will have to do some follow up with them . 1 Quote Link to comment Share on other sites More sharing options...
Schu Posted July 3, 2018 Share Posted July 3, 2018 where did you see 48 months no interest? Quote Link to comment Share on other sites More sharing options...
pallpoul Posted July 3, 2018 Share Posted July 3, 2018 through adorama credit card, called them, and they have a special, if purchase is above 2500, it default to this special promotion. ask for many n. 2 Quote Link to comment Share on other sites More sharing options...
Schu Posted July 3, 2018 Share Posted July 3, 2018 Okay I see it... thanks. may I ask how you are broaching the issue of getting the matching pair with Adorama? with 48 no interest I am probably going to do it but I dont want any issues with them shipping the wrong speakers. 1 Quote Link to comment Share on other sites More sharing options...
pallpoul Posted July 3, 2018 Share Posted July 3, 2018 I guess I am just crossing my fingers, but will make some follow up calls to them. 2 Quote Link to comment Share on other sites More sharing options...
jimjimbo Posted July 3, 2018 Share Posted July 3, 2018 7 minutes ago, pallpoul said: I guess I am just crossing my fingers, but will make some follow up calls to them. I would also get a good email address for whomever you are dealing with, and ask for confirmation of the matching numbers in the email. I would not be shy about letting them know your insistence of this. 1 Quote Link to comment Share on other sites More sharing options...
Schu Posted July 3, 2018 Share Posted July 3, 2018 1 hour ago, pallpoul said: I guess I am just crossing my fingers, but will make some follow up calls to them. I've been on the phone with them for about an hour... they cannot confirm serialization. They have 8 pairs left so thats 64 possible combinations minus 4 correct combinations . 3 Quote Link to comment Share on other sites More sharing options...
teaman Posted July 3, 2018 Share Posted July 3, 2018 2 hours ago, Schu said: I've been on the phone with them for about an hour... they cannot confirm serialization. They have 8 pairs left so thats 64 possible combinations minus 4 correct combinations . Good luck Schu! 2 Quote Link to comment Share on other sites More sharing options...
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