Gogyimogyi Posted June 14, 2018 Share Posted June 14, 2018 (edited) I basically summarized my problem in the title. Finally, I was able to buy the missing center for my setup and I even got it on a sale, so I was very happy. Then I received it and I was pretty much shocked to see there was dust all over the place on the speaker and not just that, but I also saw some marks on the bottom and side too. All the marks suggest the speaker was a demonstration piece at a store and they did not care to put something underneath to prevent the marks when they move it on the furniture. I contacted the retailer immediately. They told me they did not even open the box when they get it from the main warehouse to make sure it is untouched, so they are as surprised as me to learn about it's condition. They said I can return it for a refund, but they can't give me a new on. They told the cherry variation I bought will be discontinued in the RP series. This retailer is actually the official distributor of Klipsch products here in Hungary, so if they can't get a new one, nobody can't. There are like 3-4 other retailers who also sell them, but they do not have any in their own inventory, they go to the distributor when someone wants to buy from them. So, in short, it seems I bought the last one in the whole country and there is no chance to replace it. Even if I request the refund, I might not be able to buy a new one ever here. Of course, I could buy a black one, but all my speakers are cherry, it would look weird I think. I saw few cherry one on ebay, but I have no idea how the warranty would work with those. The marks are not so bad, but it is bad enough when you thought you bought a completely new one from the factory. It would never collect such marks in my home. I'm planning to clean it up with some furniture cleaner and see if that helps. Do you guys have any ideas, suggestions? Edited June 16, 2018 by Gogyimogyi Added photos Quote Link to comment Share on other sites More sharing options...
willland Posted June 14, 2018 Share Posted June 14, 2018 Sorry about your bad luck. Maybe you could keep it, clean it up a bit, and negotiate a partial refund or a credit towards a future purchase with that distributor. What main speakers are you using? Are you able to consider getting the RP-450C? Bill 1 Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 14, 2018 Author Share Posted June 14, 2018 I have a pair of RP-160M for fronts and a pair of RP-150M for surround. I think an RP-440C or RP-450C would be too big, so I did not really consider so far. The idea of asking for partial refund sounds good. They promised to investigate the case, maybe I should wait until they find something and if they realize they really sent me an opened box, maybe they are going to offer some refund on their own. Quote Link to comment Share on other sites More sharing options...
RoboKlipsch Posted June 15, 2018 Share Posted June 15, 2018 I would let them know your exact situation and see what they can do. Theres no doubt if you are willing to wait they can get you a cherry one. If not i would return it and contact Klipsch directly through the web and explain the same. I know if I ran the company and I had a customer overseas with a complete Klipsch setup I would want to support him and get him what he needs. Black would not look bad....but I agree with your sentiments that you deserve a matching center. If it could fit, a discount on a 450c would be a fair compensation imo. It wont overwhelm soundwise. Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 16, 2018 Author Share Posted June 16, 2018 I did explain my situation to the retailer. They basically repeat their initial respond telling me I can send it back within 14 business day for a full refund. That is not something they provide or do out of kindness though, that is by law. So, at this point they did not really show any kind of flexibility to solve my problem. Yesterday I sent them the photos I have made earlier. I told them initially I can send them if they need for their investigation, but they did not want them or they believed me without them. Hopefully that is the case. I also asked them about more options beside the full refund, based on willland's comment above. I also asked them about the sets they are selling, those also have an RP-250C in them and I asked them if they could get a replacement from them. I also asked about the possibility of getting an RP-440C or RP-450C for a similar "runway" discount that I had on the RP-250C. Of course, I would happy with a bigger center if it is perfectly new. And as the final option I asked about a bigger discount (that would be basically a partial refund) on my RP-250C that they offer for products they use for demonstration. My speaker is clearly in that condition, so I think if there is not any other option for a replacement that would be a fair thing from them to offer. They will reply probably on Monday. I still have time to send it back, I hope they can get me a new speaker somehow. If not, and they will not offer a partial refund, I think I might consider getting a completely new from ebay and send this one back to them. I normally do not like to buy expensive stuff from abroad via ebay, but if there is no other way, I have to. ebay has money back guarantee in case I will not get a perfect one. But first I will see what they will reply. Quote Link to comment Share on other sites More sharing options...
WMcD Posted June 16, 2018 Share Posted June 16, 2018 It sounds like you have the situation well in hand and therefore I have nothing to add. Odd things can happen in warehouses. A long time ago I visited Computer Discount Warehouse (a big reputable operation) to buy some memory. An older fellow was at the counter along side me with a shipping box. He told the clerk, "I ordered one of the new hard disks for my PC and this is what was in the box. It doesn't look like a hard disk. " Indeed, it was a less expensive floppy drive. Some reprobate, probably in the warehouse, had made the switch. CDW did the right thing of course as the law requires. WMcD 1 Quote Link to comment Share on other sites More sharing options...
AntiLoading Posted June 17, 2018 Share Posted June 17, 2018 I would try to get a good partial refund like willland said. I have bought brand new Klipsch speakers from eBay, they arrived to my door in perfect unopened condition. I got the RP-140SA from Holland and my PR-450C from Poland, both atleast 30% cheaper than what they sell for here in Sweden Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 17, 2018 Author Share Posted June 17, 2018 Thank you all for your inputs. I'm on a local forum where people who works in distributors (though IT related) are also present occasionally. They usually just laugh when someone mention "asking for a replacement". They know nightmare stories like the one where the buyer sent back a product to retailer A and tried to buy the same but new product at retailer B. Instead receiving a new he actually got back the exact same product he sent back earlier... What happened is the warehouse received the item from retailer A and then when retailer B asked for the same kind of product they just sent them the same item... I feel more confident buying on ebay now. Maybe only the first time is hard 😉 I will see what the retailer replies tomorrow and I will probably be able to decide based on that. 1 Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 17, 2018 Author Share Posted June 17, 2018 6 hours ago, AntiLoading said: I have bought brand new Klipsch speakers from eBay, they arrived to my door in perfect unopened condition. I got the RP-140SA from Holland and my PR-450C from Poland, both atleast 30% cheaper than what they sell for here in Sweden What about warranty? Did you receive that too? Quote Link to comment Share on other sites More sharing options...
AntiLoading Posted June 17, 2018 Share Posted June 17, 2018 9 hours ago, Gogyimogyi said: What about warranty? Did you receive that too? I don't know about the warrany, but what could possibly brake on these high quality speakers? I don't abuse them with a bad amplifier. I feel like the chanses that these speakers would fail on me are slimmer than the chance of winning the lottery or if my house burns down, but then I have house insurance. if I bought a subwoofer then I would care more for the warranty if the amplifier failed, but a speaker have so few parts that can fail, if I don't upgrade the would probably last for the rest of my life Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 20, 2018 Author Share Posted June 20, 2018 My case is hopefully going to be solved soon. The shop I bought could not offer any other option except the cancellation of the deal, so I will need to send it back and I will have a full refund. I found another shop in Slovakia and they have both RP-250C and RP-450C in cherry. Actually they only have one piece of each. I decided to buy the RP-450C. Their price is lower than the price of the store here in Hungary, but that does not matter since they do not have any here... I figured if I buy the last cherry, I should buy the best. I made sure they double check the boxes and the condition and they said it is factory sealed and in perfect, unopened condition. I will probably receive it this week. Thank you everyone. 1 Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 26, 2018 Author Share Posted June 26, 2018 My story finally has a happy end, because I have received a perfectly new RP-450C in a factory sealed box from trinasty.sk. Though I only had the RP-250C for about 2 weeks, I do notice how the RP-450C sounds even better. 2 Quote Link to comment Share on other sites More sharing options...
RoboKlipsch Posted June 27, 2018 Share Posted June 27, 2018 Happy Ending 🤠 Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 27, 2018 Author Share Posted June 27, 2018 12 hours ago, RoboKlipsch said: Happy Ending 🤠 Yes, I just need to find a bigger TV standing or cabinet now 😉 1 Quote Link to comment Share on other sites More sharing options...
wvu80 Posted June 27, 2018 Share Posted June 27, 2018 On 6/26/2018 at 8:00 AM, Gogyimogyi said: My story finally has a happy end, because I have received a perfectly new RP-450C in a factory sealed box from trinasty.sk. Though I only had the RP-250C for about 2 weeks, I do notice how the RP-450C sounds even better. I had not read your comments in this thread until now. I fully support your returning the used speaker being represented as new. It would bother me every day to know my Klipsch dealer/distributor had ripped me off. The RP-450C has an excellent reputation. Nice upgrade, enjoy your new speaker. Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted June 28, 2018 Author Share Posted June 28, 2018 @wvu80 Thank you. Their speaker is on it's way to them, so I have not got my money back yet which will be the real happy end of the story. Hopefully there will not be any issue. The new RP-450C is indeed awesome. For the record these are my most expensive speakers I have ever had. I never had such a high quality speakers before and I do not think I will need anything else. It took few years to collect the 5 pieces and now that I have them I'm very happy. 1 Quote Link to comment Share on other sites More sharing options...
Gogyimogyi Posted July 4, 2018 Author Share Posted July 4, 2018 I have received my money back today. They got the speaker on Monday, so I think that was very quick payment from them. Happy ending! 🙂 Thanks everyone! 1 Quote Link to comment Share on other sites More sharing options...
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