USNRET Posted September 22, 2018 Share Posted September 22, 2018 My qualified plumber wife ordered this Delta 4380-SD-DST in oil rubbed bronze because our Moen had some corrosion on the valve shield. Unfortunately she didn’t read the entire e pray ad and it’s missing a lot but it is new. I found a replacement shield for ours for $20. if anyone has the Delta one in their house here’s a chance to lay in some spare parts for the cost of shipping. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted September 22, 2018 Share Posted September 22, 2018 I'll bet that was more than $20. Lol. Quote Link to comment Share on other sites More sharing options...
oldtimer Posted September 22, 2018 Share Posted September 22, 2018 I need moen kitchen faucet parts. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted September 22, 2018 Share Posted September 22, 2018 27 minutes ago, oldtimer said: I need moen kitchen faucet parts. Most of their faucets have a lifetime warranty on the guts. If you call them with a model number they may just send them to you. 1 Quote Link to comment Share on other sites More sharing options...
oldtimer Posted September 22, 2018 Share Posted September 22, 2018 I don't have the model number. Is it on the faucet somewhere? basically I just need the o ring washer or whatever it is at the base of the spigot. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted September 22, 2018 Share Posted September 22, 2018 Just now, oldtimer said: I don't have the model number. Is it on the faucet somewhere? basically I just need the o ring washer or whatever it is at the base of the spigot. I don't think it's stamped anywhere. It's on the box and instruction manual if you keep those type things. If it was there when you bought the house you may need to pull the o ring and find a match at the hardware store. Quote Link to comment Share on other sites More sharing options...
oldtimer Posted September 22, 2018 Share Posted September 22, 2018 The irony is that we keep that kind of stuff all the time. We had an "incident" involving an out of control nephew so I suspect it is all gone. Quote Link to comment Share on other sites More sharing options...
oldtimer Posted September 22, 2018 Share Posted September 22, 2018 Pulling the part is dangerous given the lack of decent hardware stores and the short time I would have to r and r it. Quote Link to comment Share on other sites More sharing options...
USNRET Posted September 22, 2018 Author Share Posted September 22, 2018 Moen has a pretty nice listing of discontinued items you can match up. I have the link somewhere. Quote Link to comment Share on other sites More sharing options...
USNRET Posted September 22, 2018 Author Share Posted September 22, 2018 https://www.moen.com/support-gallery?_start=0&_size=20&isAReplacementPart=false&roomUsages=kitchen&locations=Kitchen+Faucets&productTypes=Kitchen&numberOfHandles=One-handle Look around here; above is for kitchen but you can back track; I found mine therehttps://www.moen.com/customer-support/identify-my-product Quote Link to comment Share on other sites More sharing options...
USNRET Posted September 24, 2018 Author Share Posted September 24, 2018 @oldtimer I took a picture, sent it to Moen and they answered with a couple of days. I got the model and parts breakdown from them. 1 Quote Link to comment Share on other sites More sharing options...
babadono Posted September 24, 2018 Share Posted September 24, 2018 +1 and all the other happy hoo-hah for Moen. I went with all Moen throughout the house and every time I have any problem, hard water here in CA. and an idiot plumber that did the initial install, new parts come for free. And talk about customer service... I am standing in the master bath walk in shower with new parts and wrench in hand with the cordless phone under my chin and they're teaching/instructing me how to do the rework properly. Yes Sir that's caring about your customers. Of course since I picked everything out(with wife's approval) I know the model #s. 1 Quote Link to comment Share on other sites More sharing options...
-js- Posted September 24, 2018 Share Posted September 24, 2018 wow - that's a level of customer service that seems pretty rare these days. that might be worth considering. Quote Link to comment Share on other sites More sharing options...
oldtimer Posted September 24, 2018 Share Posted September 24, 2018 Busy Monday, but I eventually got a call back. Parts are on the way, from west coast and other from Tarheel's state. Thanks for the links for product ID. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted September 24, 2018 Share Posted September 24, 2018 3 hours ago, babadono said: +1 and all the other happy hoo-hah for Moen. I went with all Moen throughout the house and every time I have any problem, hard water here in CA. and an idiot plumber that did the initial install, new parts come for free. And talk about customer service... I am standing in the master bath walk in shower with new parts and wrench in hand with the cordless phone under my chin and they're teaching/instructing me how to do the rework properly. Yes Sir that's caring about your customers. Of course since I picked everything out(with wife's approval) I know the model #s. I've always had really good service from Moen after the sale. Quote Link to comment Share on other sites More sharing options...
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