JohnA Posted November 9, 2019 Share Posted November 9, 2019 I'd send them back. 1 Quote Link to comment Share on other sites More sharing options...
Blvdre Posted November 9, 2019 Share Posted November 9, 2019 Agree with Edgar and John. I work in a manufacturing environment, and its always helpful to get failed parts back for analysis. Your phone call should have also prompted them to evaluate their current stock & processes, as well. Give them another call first, to check in; they may have already sorted out the problem. Quote Link to comment Share on other sites More sharing options...
MechEngVic Posted November 10, 2019 Share Posted November 10, 2019 Tell them you would send them back but your afraid of getting the same problem again, and that an upgrade should cure you of your fear. After all, now you're the one doing them a favor. 1 Quote Link to comment Share on other sites More sharing options...
glens Posted November 10, 2019 Share Posted November 10, 2019 Someone "on the line" didn't catch the misadjustment in a timely manner and they either didn't tell their immediate supervisor some (unknown quantity?) had too much glue, or they were told don't worry about it. It never got mentioned to anyone higher, or it actually did and the decision was taken to address the issue later if it ever came up. My prediction. If they were willing to send known-"proper" replacements beforehand, along with a pre-paid return shipping container, I'd take them up on it. It wouldn't hurt to request minor upgrade units, but I wouldn't hold my breath. If they want them back first I don't think I'd bother with it. Quote Link to comment Share on other sites More sharing options...
mark1101 Posted November 10, 2019 Share Posted November 10, 2019 How high a temperature were they exposed to? Quote Link to comment Share on other sites More sharing options...
kevinmi Posted November 10, 2019 Share Posted November 10, 2019 2 hours ago, mark1101 said: How high a temperature were they exposed to? they weren't exposed to any high temp. Quote Link to comment Share on other sites More sharing options...
Wolfbane Posted November 10, 2019 Share Posted November 10, 2019 23 hours ago, kevinmi said: I contacted Solen and sent the pictures. They said they hadn't seen this before. They thought that it could happen in a high heat situation, but noted that the outer film casing would be distorted as well, which it isn't. They think more than likely it is the adhesive from the outer wrap. They would like me to send at least one back so they can study it. They have also agreed to replace all of them with no charge. Now I have to decide whether to remove them and send them back or just leave them alone. What would you guys do? Exactly that and soon. Before they 'forget' your issue, as corporations tend to do. Wb Quote Link to comment Share on other sites More sharing options...
geoff. Posted November 10, 2019 Share Posted November 10, 2019 ...can you sue for mental anguish? All anyone here wanted was to improve their quality of life. What’s Jackie Chiles’ number...? 1 Quote Link to comment Share on other sites More sharing options...
wvu80 Posted November 10, 2019 Share Posted November 10, 2019 On 11/9/2019 at 11:15 AM, kevinmi said: They have also agreed to replace all of them with no charge. Now I have to decide whether to remove them and send them back or just leave them alone. What would you guys do? If it were me I'd send them back. Even though I assume they sound fine, it would bother me that there is a factory defect in my very pricey capacitors. If I am the Solens company I don't want defective caps out there. Since they made the offer, give them the opportunity to do the right thing. 1 Quote Link to comment Share on other sites More sharing options...
geoff. Posted November 10, 2019 Share Posted November 10, 2019 The only downside to sending them back is the downtime on your crossovers. I feel the frustration, but my OCD wouldn’t be satisfied until new, factory approved caps were in place. Have you got the original crossovers still? 1 Quote Link to comment Share on other sites More sharing options...
kevinmi Posted November 10, 2019 Share Posted November 10, 2019 1 hour ago, geoff. said: Have you got the original crossovers still? I don't have the originals, but I have another pair of universals that I can use. Quote Link to comment Share on other sites More sharing options...
kevinmi Posted November 10, 2019 Share Posted November 10, 2019 I have pretty much decided on sending the caps back to Solen, depending on what they say tomorrow. 1 Quote Link to comment Share on other sites More sharing options...
kevinmi Posted November 11, 2019 Share Posted November 11, 2019 Caps are going back to Solen. They agreed to giving me 10 percent off my next purchase for my troubles. I really like the communication from this company, and look forward to using their products on my next build. 1 Quote Link to comment Share on other sites More sharing options...
Deang Posted November 11, 2019 Author Share Posted November 11, 2019 So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow. Quote Link to comment Share on other sites More sharing options...
jimjimbo Posted November 11, 2019 Share Posted November 11, 2019 10%? What a deal. I wouldn't exactly consider that great customer service. 1 1 Quote Link to comment Share on other sites More sharing options...
jimjimbo Posted November 11, 2019 Share Posted November 11, 2019 11 minutes ago, Deang said: So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow. Dean, sent you a PM yesterday. Quote Link to comment Share on other sites More sharing options...
Thaddeus Smith Posted November 11, 2019 Share Posted November 11, 2019 27 minutes ago, Deang said: So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow. 1 Quote Link to comment Share on other sites More sharing options...
Deang Posted November 11, 2019 Author Share Posted November 11, 2019 16 minutes ago, jimjimbo said: 10%? What a deal. I wouldn't exactly consider that great customer service. Actually a bit on an insult considering the amount of effort it's going to take. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 11, 2019 Share Posted November 11, 2019 5 minutes ago, Deang said: Actually a bit on an insult considering the amount of effort it's going to take. 10 minutes and some wire nuts. What's the big deal? Quote Link to comment Share on other sites More sharing options...
Deang Posted November 11, 2019 Author Share Posted November 11, 2019 Lol Quote Link to comment Share on other sites More sharing options...
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