Another Bar 48 question. Help?

[USNRET]

A friend asked for recommendations on TV bars. He bought the Klipsch BAR 48.

His older TV has 2 HDMI inputs and a Toslink out. No ARC. sharp lc-52d62u

He has two sources an Amazon Firestick streamer and a Dish Hopper.
Optical out from TV to BAR 48
Amazon streamer has video and audio from either TV or Bar 48

Dish Hopper has video and audio on TV but no audio from Bar 48
Swapping cables and inputs makes no difference.

Toslink audio direct from Hopper to Bar 48 works. HDMI to TV has video.

[KevinB]

On 12/21/2019 at 3:00 PM, USNRET said:

Optical out from TV to BAR 48
Amazon streamer has video and audio from either TV or Bar 48

Dish Hopper has video and audio on TV but no audio from Bar 48

 

From what you describe, my first thought is that this may be a TV setup issue.

Make sure that the TV has the latest firmware update.

 

Refer to the Sharp LC-52D62U OPERATION MANUAL

• The Amazon streamer is connected to which input?
• The Dish Hopper connected to which input?
• Are any other inputs being used?

Refer to page 28/29 of the manual (digital audio output)

What is the audio output format set to? Dolby Digital should work and is probably the one you want but try PCM too to see if it makes a difference.

 

Refer to page 35/36 of the manual (Advanced Option Settings)

Check the Output Select: try changing from/to fixed and variable. Try increasing the volume.

 

Edited December 23, 2019 by KevinB

[USNRET]

1 hour ago, KevinB said:

• The Amazon streamer is connected to which input? Both 4 and 5 have been tried and both work; audio on TV and Soundbar
• The Dish Hopper connected to which input? Both 4 and 5 have been tried and both have audio on TV but not the sound bar
• Are any other inputs being used? No

  1 hour ago, KevinB said:

  Refer to page 28/29 of the manual (digital audio output)

  What is the audio output format set to? Dolby Digital should work and is probably the one you want but try PCM too to see if it makes a difference.

   

  Refer to page 35/36 of the manual (Advanced Option Settings)

  Check the Output Select: try changing from/to fixed and variable. Try increasing the volume.

   

DD is set but tried PCM
Fixed and variable tries and results do not change (well there is that volume change  

Firmware was not checked as far as I know.

It seems that the TV's optical out does not work with the Hopper no matter which HMDI input is used. But Optical from Hopper to Soundbar works. 
If all else fails he may try an Optical splitter / selector.

[KevinB]

1 hour ago, USNRET said:

It seems that the TV's optical out does not work with the Hopper no matter which HMDI input is used. 

 

@USNRET Yes, that appears to be the issue but the Amazon streamer audio (input to the TV via either HDMI) does produce audio at the TV's Digital Audio Output terminal. That suggests there is something different about the feed coming from the Dish Hopper. I know some TVs will not produce digital audio output if the TV's audio input source is analog. That is why I asked about other inputs.

 

Have you checked the setup on the Dish Hopper to see if there are any settings that affect the audio output format? 

 

If all of that checks out then the issue could be related to High-bandwidth Digital Content Protection (HDCP). This is what the Dish website has to say about Digital Rights Management.

 

The dish forum has lots of post about HDCP. You may find some help over there.

 

[USNRET]

I found some things about the Hopper. Sent IM for him to switch the Hopper to PCM.