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Powergate Firmware will not install


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I've tried to get a firmware update to my Powergate, and it will not take.  The utility software keeps searching for the Powergate, but can never find it.  I've done the streaming utility successfullly, and it correctly connected to my router.  Is there another way (USB?) to get the newest firmware on the Powergate, or can someone offer advice?  Thanks!

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