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THANKS TREY CANNON !!!!


JJT

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I was having a problem with my Klipsch Rebel powered subwoofer over the last couple of weeks, the on/off auto power function was getting erratic. Sometimes it would work and sometimes the power indicator (LED) would dim and the sub wouldn't work. Today the sub quit on me totally. The warranty on the electronics expired a couple of years ago. I decided to price out a replacement amplifier ($196) and a replacment sub KSW10 ($238). After pricing, I called 1-800-KLIPSCH, that's when I had the good fortune to speak to Trey "loose" Cannon. I described the sub problem to Trey and he stated it was probally a defective capacitor. Trey explained in detail the location of the bad cap on the PCB, the value and the caps function in the circuit. Armed with this great info, I picked up a cap and installed it. Low and behold problem gone. The cap cost me a buck ! and it took about 15 minutes to install. Needless to say, Trey made my day ! Customer service of this caliber is hard, if not impossible to find these days and another reason to buy Klipsch products. THANKS again Trey !!

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