moufles Posted August 13, 2020 Share Posted August 13, 2020 Hello, I suddenly have an issue with Bluetooth on my R-41PM. The blue LED stays on as if a Bluetooth device was connected but none is connected. I tried to factory reset the speakers which should clear the Bluetooth pairing history but the issue remains. If I maintain the bluetooth button for 3 seconds, the blue LED flashes only once and no device can "see" the speakers. Any idea? Quote Link to comment Share on other sites More sharing options...
MeloManiac Posted August 14, 2020 Share Posted August 14, 2020 14 hours ago, moufles said: Hello, I suddenly have an issue with Bluetooth on my R-41PM. The blue LED stays on as if a Bluetooth device was connected but none is connected. I tried to factory reset the speakers which should clear the Bluetooth pairing history but the issue remains. If I maintain the bluetooth button for 3 seconds, the blue LED flashes only once and no device can "see" the speakers. Any idea? Make sure no other device is connected to your speakers, eg another tablet or smartphone, you may have used it once with the speakers, then forgot about it, but it is still connected and now it blocks the speakers from connecting to another device... Quote Link to comment Share on other sites More sharing options...
moufles Posted August 14, 2020 Author Share Posted August 14, 2020 After a factory reset it should not be the case should it? Quote Link to comment Share on other sites More sharing options...
MeloManiac Posted August 14, 2020 Share Posted August 14, 2020 34 minutes ago, moufles said: After a factory reset it should not be the case should it? It should... in the ideal world, unless there is some faulty code lines involved. I thought it would be worth giving it a try. I've taken a look at the manual. For a factory reset, hold/press volume, click a source (not Bluetooth) on remote and then release it. The blue dot should flash ten times (which confirms factory reset). This should clear BT pairing connection history. Quote Link to comment Share on other sites More sharing options...
moufles Posted August 14, 2020 Author Share Posted August 14, 2020 I did already and it did not change anything :/ Quote Link to comment Share on other sites More sharing options...
moufles Posted August 14, 2020 Author Share Posted August 14, 2020 Any idea? What to do if I can't solve my problem on this forum? Quote Link to comment Share on other sites More sharing options...
moufles Posted August 17, 2020 Author Share Posted August 17, 2020 Mayday Can anyone help? Quote Link to comment Share on other sites More sharing options...
moufles Posted August 25, 2020 Author Share Posted August 25, 2020 I got no answer from the support since more than a week :/ Quote Link to comment Share on other sites More sharing options...
moufles Posted August 31, 2020 Author Share Posted August 31, 2020 Still no answer from support. What's their phone number???? Quote Link to comment Share on other sites More sharing options...
Maicolsb Posted January 17, 2021 Share Posted January 17, 2021 Hi, did you resolve the problem? I am having the same one Quote Link to comment Share on other sites More sharing options...
JimiH Posted February 1, 2021 Share Posted February 1, 2021 Hi guys. I am experiencing the same problem since yesterday, I have no clue why, I was using the speakers for 6 months without any problem. I am pretty sure there is no other device connected. Have you come up with any solution????? Quote Link to comment Share on other sites More sharing options...
Andrea23 Posted April 11, 2021 Share Posted April 11, 2021 Guys, I had the same issue, I solved the following way: - factory reset as per manual (I put USB mode for the factory reset, I don't know if this matter) - disconnect power cord for 10 seconds (w/o doing this it didn't work, I've tried 3 times with no success) - reconnect power cord and re-pair my device hope it helps Quote Link to comment Share on other sites More sharing options...
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