Klipsch2020 Posted August 25, 2020 Share Posted August 25, 2020 (edited) Just bought a brand new pair of Klipsch RF7-III in Walnut. Beautiful speaker. Opened up the first box no issues whatsoever. Opened up the second one and attached the Plinth and Floor Spikes. Stood the speaker up vertical to move into place, then this happened. Bought from a Retailer, very understanding and helpful. Any thoughts on what to do? Edited August 25, 2020 by Klipsch2020 Quote Link to comment Share on other sites More sharing options...
Moderators Travis In Austin Posted August 25, 2020 Moderators Share Posted August 25, 2020 I think the standard here if contact retailer to arrange an exchange. Quote Link to comment Share on other sites More sharing options...
MechEngVic Posted August 25, 2020 Share Posted August 25, 2020 If your speakers had consecutive serial numbers, I'd return both for a new set with consecutive serial numbers. That is actually quite the alarming defect. Quote Link to comment Share on other sites More sharing options...
Klipsch2020 Posted August 25, 2020 Author Share Posted August 25, 2020 8 minutes ago, MechEngVic said: If your speakers had consecutive serial numbers, I'd return both for a new set with consecutive serial numbers. That is actually quite the alarming defect. They are, in fact consecutive. Yes, my jaw nearly hit the floor when we tilted it ever so slightly and the entire baffle flung out. Package was shipped on a pallet to my job. From truck to my pickup. Straight home. Stayed banded on the pallet to prevent any issues. I am 100% sure it was not a shipping issue. Quote Link to comment Share on other sites More sharing options...
Iteachstem Posted August 25, 2020 Share Posted August 25, 2020 I'm sorry this happened to you. I agree with what the other members suggested. Arrange a return and hope for better luck with the shipping . I know it will be a potential hassle, but you are entitled to a perfect set of speakers that you paid for. In addition, you shouldn't have to pay to ship them back. This wasn't your fault. Klipsch has never been known for their super solid cabinets... for example, they have had many issues with speaker cabinets coming apart due to defective glue and lack of a decent design! (I know first hand as I have repaired many of the years!) So, hopefully this is not the case with the new RF7's. I cringe every time I hit the "buy" button and have something nice shipped to me... Anyway, good luck with finding a solution to your problem. Quote Link to comment Share on other sites More sharing options...
Iteachstem Posted August 25, 2020 Share Posted August 25, 2020 1 minute ago, Klipsch2020 said: I am 100% sure it was not a shipping issue. I wouldn't rule that out. I built a custom pair of speakers and shipped them from Illinois to New York. At the request of the buyer, I had the UPS store package them (even though I would have done a better job!) and ship them. Well, the packages arrived seemingly in decent shape, with the expected slight box corners pushed in, but it had plenty of space between that and the actual speakers. However, when the buyer connected them to his system, there was no low end.... the mids and tweeters worked fine however. At first I thought maybe crossover damage in shipping? But that would be odd that both of them went out. So, I had the buyer remove one of the woofers.... and the pictures he sent made my jaw drop! All 4 of the magnets on the woofers were sheered off and sitting at the bottom of the cabinets! I always run a brace under each woofer magnet for support.... so you know these had to be dropped off the back of a truck....perhaps multiple times!!!! So, I never underestimate the amount of damage that can be done by shipping companies! Sometimes I think it's a competition to see who can out due one another. Quote Link to comment Share on other sites More sharing options...
OO1 Posted August 25, 2020 Share Posted August 25, 2020 54 minutes ago, Klipsch2020 said: Any thoughts on what to do? Defects are covered under the warranty ---call the retailer and send them the pictures for an exchange , there is nothing else you can do - but wait for a 2nd pair - 1 Quote Link to comment Share on other sites More sharing options...
Klipsch2020 Posted August 25, 2020 Author Share Posted August 25, 2020 (edited) 16 hours ago, RandyH000 said: Defects are covered under the warranty ---call the retailer and send them the pictures for an exchange , there is nothing else you can do - but wait for a 2nd pair - Retailer called Klipsch on my behalf, setting up 2nd pair with return and delivery paid. Thumbs up on customer service from Klipsch and them! Still extremely disheartening there aren't 4 or 5 recessed fasteners on both sides to prevent this to begin with. 🤔 Edited August 25, 2020 by Klipsch2020 2 Quote Link to comment Share on other sites More sharing options...
billybob Posted August 25, 2020 Share Posted August 25, 2020 Welcome to the forum! Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted August 25, 2020 Share Posted August 25, 2020 Yea that's definitely a real let down , I'll bet you felt like crying. But don't worry, it will turn out ok. I've even heard stories about a damaged sub, and Klipsch said "here's a new one, you can keep the old one if you like" I doubt they would do that here, but just shows how far they will go for a customer. 1 Quote Link to comment Share on other sites More sharing options...
OO1 Posted August 25, 2020 Share Posted August 25, 2020 45 minutes ago, Klipsch2020 said: Thumbs up on customer service from Klipsch and them! Still extremely disheartening there are 4 or 5 recessed fasteners on both sides to prevent this to begin with. 🤔 that's very good news for sure -- the Assembly line missed a crucial step , with covid 19 , and all that is happening , workers are making mistakes - Quote Link to comment Share on other sites More sharing options...
rebuy Posted August 25, 2020 Share Posted August 25, 2020 Open Baffle Klipsch 2 Quote Link to comment Share on other sites More sharing options...
Klipsch2020 Posted August 25, 2020 Author Share Posted August 25, 2020 3 minutes ago, RandyH000 said: that's very good news for sure -- the Assembly line missed a crucial step , with covid 19 , and all that is happening , workers are making mistakes - Absolutely. I feel many companies have not gotten it right the first time lately. Quote Link to comment Share on other sites More sharing options...
Klipsch2020 Posted August 25, 2020 Author Share Posted August 25, 2020 31 minutes ago, Ceptorman said: Yea that's definitely a real let down , I'll bet you felt like crying. But don't worry, it will turn out ok. I've even heard stories about a damaged sub, and Klipsch said "here's a new one, you can keep the old one if you like" I doubt they would do that here, but just shows how far they will go for a customer. yes, sat down looked at it and just shook my head. For costing nearly 4k should be better. I will say after having a set of RF7s for about 5 years the one (right) sounds amazing by itself so I greatly applaud that 👏 1 minute ago, rebuy said: Open Baffle Klipsch Lol 1 Quote Link to comment Share on other sites More sharing options...
MechEngVic Posted August 26, 2020 Share Posted August 26, 2020 3 hours ago, RandyH000 said: that's very good news for sure -- the Assembly line missed a crucial step , with covid 19 , and all that is happening , workers are making mistakes - Yeah, like ordering take out food. Getting a correct order has been next to impossible. Quote Link to comment Share on other sites More sharing options...
wstrickland1 Posted August 26, 2020 Share Posted August 26, 2020 I was wondering where that last batch of glue used on the Legends would end up.... 1 1 Quote Link to comment Share on other sites More sharing options...
Klipsch2020 Posted August 27, 2020 Author Share Posted August 27, 2020 Well to update this, getting a new pair exchanged. Hope all goes well next week. Will update! 2 Quote Link to comment Share on other sites More sharing options...
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