henry4841 Posted September 10, 2020 Share Posted September 10, 2020 Sucks I know but the price one has to pay to ship these days and the cost has went up tremendously in the last few years. Quote Link to comment Share on other sites More sharing options...
Davecv41 Posted September 10, 2020 Share Posted September 10, 2020 On 9/8/2020 at 6:57 PM, EmilC said: I expect them to. Unless the package is lost, I expect them to weasel out of this any way they can My wife ordered a Swiss Army watch for me for Christmas a few years back. She tracked it to the UPS main HQ in town, where it sat, and sat, and sat. Evidently, one of the seasonal help temps they hired got it. UPS paid up since it never left their facility. Quote Link to comment Share on other sites More sharing options...
joessportster Posted September 10, 2020 Share Posted September 10, 2020 1 hour ago, EmilC said: Thanks guys. No, I'm not expecting anything from UPS and have read from past audiophiles that their cop out is always improper packaging. In other words, if they can break it, it wasn't packed properly. Looking at the box, it wasn't dropped by some careless UPS worker. It was crushed in one corner by some machinery. I'm confident that the item would survive a 10 foot drop. I would assume that would be a harder excuse to pull off if the package was lost. How do they deny a claim then? So if I understand correctly, If UPS store packs it, they cannot dismiss a damage claim. It cost me more than double to have the preamp shipped back to the east cost from Seattle using the UPS Store as It did shipping it there. In hindsight, its worth it. Fortunately, the preamp is fixable and I don't believe it will take much to do. Live and learn From the Pics of the damage it appears like the toroidal transformer slid hitting the case and causing it to bulge out. If thats the case it was dropped. No machine pushing on it can cause that unless it pushed all the way across damaging everything from one side till hitting the transformer and pushing it into the case. A flat side drop from a decent height could EASILY cause this without apparent box damages. I had them crack a PCB doing that very thing Box looked perfect but the PCB did not and it left my possession playing fine. Quote Link to comment Share on other sites More sharing options...
EmilC Posted September 10, 2020 Author Share Posted September 10, 2020 42 minutes ago, joessportster said: From the Pics of the damage it appears like the toroidal transformer slid hitting the case and causing it to bulge out. If thats the case it was dropped. No machine pushing on it can cause that unless it pushed all the way across damaging everything from one side till hitting the transformer and pushing it into the case. A flat side drop from a decent height could EASILY cause this without apparent box damages. I had them crack a PCB doing that very thing Box looked perfect but the PCB did not and it left my possession playing fine. I should have placed this on the box and everything would have been fine :^) Quote Link to comment Share on other sites More sharing options...
joessportster Posted September 10, 2020 Share Posted September 10, 2020 2 hours ago, EmilC said: I should have placed this on the box and everything would have been fine :^) You wish 🤣 I put 5 on just about every box I ship. 1 on top and 1 on each side. I had a discussion with another gent a few days ago. He built wooden crates had fragile etc... and FedEx still destroyed and of course fought the claim. He pondered The more its marked the worse they seem to treat it Quote Link to comment Share on other sites More sharing options...
henry4841 Posted September 10, 2020 Share Posted September 10, 2020 3 hours ago, EmilC said: I should have placed this on the box and everything would have been fine :^) Wrong. I saw a UPS guy kick a box with that sticker on it and said something to him about doing it. His response was it was OK because they pack those kind of boxes better. Real gorilla's handle the box after you drop it off. Quote Link to comment Share on other sites More sharing options...
billybob Posted September 10, 2020 Share Posted September 10, 2020 11 minutes ago, henry4841 said: Wrong. I saw a UPS guy kick a box with that sticker on it and said something to him about doing it. His response was it was OK because they pack those kind of boxes better. Real gorilla's handle the box after you drop it off. Remember those horror stories about dropkicking package s a sport. Kind of like QC...those labels are possibly an invitation to play footsie with. Quote Link to comment Share on other sites More sharing options...
EmilC Posted September 10, 2020 Author Share Posted September 10, 2020 I had a box delivered that a UPS worker used as a foot stool. The imprint was still on the box 1 Quote Link to comment Share on other sites More sharing options...
Jirachi Posted September 12, 2020 Share Posted September 12, 2020 On 9/10/2020 at 9:01 AM, Davecv41 said: My wife ordered a Swiss Army watch for me for Christmas a few years back. She tracked it to the UPS main HQ in town, where it sat, and sat, and sat. Evidently, one of the seasonal help temps they hired got it. UPS paid up since it never left their facility. Sometimes things legitimately fall out of packages and we don't know what goes where. Seen it plenty in my 6 years loading trailers Quote Link to comment Share on other sites More sharing options...
garyrc Posted September 12, 2020 Share Posted September 12, 2020 On 9/8/2020 at 2:46 PM, EmilC said: Does UPS go and investigate the package at the buyers home? I used to work at a telescope/microscope company (late 1960s, early 1970s). The largest portion of the sales were shipped via UPS, and they were packed extremely well. One day a guy from UPS walked in with a large, heavy, expensive celestial telescope mirror that was broken in half, literally in two pieces. He said, "I just want to confirm that this can't be repaired." Silence. Everyone just stared at him; some mouths may have fallen open. 1 Quote Link to comment Share on other sites More sharing options...
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