Kevin Hart Posted October 19, 2020 Share Posted October 19, 2020 Big thanks to Klipsch for replacing all six woofers on my circa 2012 speakers. They were out of warranty but Klipsch went out of their way to back their product. 11 Quote Link to comment Share on other sites More sharing options...
Schu Posted October 19, 2020 Share Posted October 19, 2020 Wow... that's awesome. What was the situation and how did the interaction take place? Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 19, 2020 Share Posted October 19, 2020 Yeah, I might need to replace a woofer in my 1979 Lascalas!! Quote Link to comment Share on other sites More sharing options...
Marvel Posted October 19, 2020 Share Posted October 19, 2020 28 minutes ago, Coytee said: Yeah, I might need to replace a woofer in my 1979 Lascalas!! That's a little easier to get a replacement... 🙄 1 Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 19, 2020 Share Posted October 19, 2020 You're such a stickler for details Quote Link to comment Share on other sites More sharing options...
Kevin Hart Posted October 19, 2020 Author Share Posted October 19, 2020 9 hours ago, Schu said: Wow... that's awesome. What was the situation and how did the interaction take place? Emailed Australian Klipsch Reps with photos of the woofer suspension falling apart. Said it was a manufacturing fault and I want something done. They were out of warranty but argued that woofer failures on a $20K set of speakers after seven years was not acceptable. Klipsch USA asked for my serial numbers and dispatched six replacement drivers, all matched pairs. On another note I did try and re-cone the woofers but they are not serviceable. 1 Quote Link to comment Share on other sites More sharing options...
Thaddeus Smith Posted October 19, 2020 Share Posted October 19, 2020 Those are about $400 each too. Quote Link to comment Share on other sites More sharing options...
tigerwoodKhorns Posted October 20, 2020 Share Posted October 20, 2020 Very nice. What was the manufacture date of your speakers? I think that they had a bad batch of glue or surrounds. Quote Link to comment Share on other sites More sharing options...
Schu Posted October 20, 2020 Share Posted October 20, 2020 4 hours ago, Kevin Hart said: Emailed Australian Klipsch Reps with photos of the woofer suspension falling apart. Said it was a manufacturing fault and I want something done. They were out of warranty but argued that woofer failures on a $20K set of speakers after seven years was not acceptable. Klipsch USA asked for my serial numbers and dispatched six replacement drivers, all matched pairs. On another note I did try and re-cone the woofers but they are not serviceable. That is awesome... I wonder how many parts are left Quote Link to comment Share on other sites More sharing options...
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