BadAndyMan Posted January 26, 2021 Share Posted January 26, 2021 Purchased an open box, like new condition RC-64 iii on on eBay for $1050. FedEx handled it pretty roughly as the the outside box was pretty mangled. The seller is offering a partial refund if I desire to keep it. I wish the damage was on the back of it. It is unfortunately on the front so I will have to look at it all the time. Its a pretty speaker but I feel like that's ruined now. The grill does a decent job of covering it but still noticeable. I prefer to have the grill off though. The seller is asking what I think is a fair partial refund. Honestly, I am not really sure but I am pretty picky about this and what I am thinking would probably not be fair. What would you guys say? Also I am curious if anyone has experience on fixing stuff like this on these speakers? I am curious what steps you took and materials you used? Quote Link to comment Share on other sites More sharing options...
Paducah Home Theater Posted January 26, 2021 Share Posted January 26, 2021 That is absolutely going to drive you crazy. If you were actively searching for a damaged one for a deal and expected it that would be one thing. 1 Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted January 26, 2021 Share Posted January 26, 2021 I agree, it would have to be a healthy refund for me to keep that. @BadAndyMan Paducah Home Theater is a licensed Klipsch dealer, can you send that speaker back to Ebay? 2 Quote Link to comment Share on other sites More sharing options...
BadAndyMan Posted January 26, 2021 Author Share Posted January 26, 2021 1 minute ago, Ceptorman said: I agree, it would have to be a healthy refund for me to keep that. @BadAndyMan Paducah Home Theater is a licensed Klipsch dealer, can you send that speaker back to Ebay? Yeah the seller will accept a return if I choose to. Since it arrived damaged, the seller is actually obligated to. 1 Quote Link to comment Share on other sites More sharing options...
Shiva Posted January 26, 2021 Share Posted January 26, 2021 My two cents. Tell the seller you just want a refund. The seller will file a claim through Fed-Ex. They will come and pick it up and he will refund you, then find another. 1 Quote Link to comment Share on other sites More sharing options...
HenrikTJ Posted January 26, 2021 Share Posted January 26, 2021 All i know is i couldnt live with that. Return and full refund would be my only option Quote Link to comment Share on other sites More sharing options...
Iteachstem Posted January 26, 2021 Share Posted January 26, 2021 That is frustrating! What does it look like with the speaker grill on? If you can live with that, ask the seller for a partial discount. If they don't do a partial discount that makes you happy, send it back and find something else. I know I don't like distracting shiny things around my TV, so I always have the grill on my RC-7 Quote Link to comment Share on other sites More sharing options...
Iteachstem Posted January 26, 2021 Share Posted January 26, 2021 I have repaired many a nick and dent in motor boards over the years. You can remove the damaged wood. Then, fill with several layers of "DAP Plastic Wood" allowing dry time in between applications (Any big box store has this) Then sand flat or to shape. Then you can paint the entire front black section with flat black. Or you could use a textured spray paint to hide any indication that there was damage. (If you don't like the colors the textured stuff comes in, you can always paint over the textured color with flat black.) 1 Quote Link to comment Share on other sites More sharing options...
babadono Posted January 26, 2021 Share Posted January 26, 2021 No kinda way! Get a full refund and then talk with Cory. PaducahHomeTheatre. Quote Link to comment Share on other sites More sharing options...
BadAndyMan Posted January 26, 2021 Author Share Posted January 26, 2021 1 hour ago, Iteachstem said: That is frustrating! What does it look like with the speaker grill on? If you can live with that, ask the seller for a partial discount. If they don't do a partial discount that makes you happy, send it back and find something else. I know I don't like distracting shiny things around my TV, so I always have the grill on my RC-7 It doesnt look too bad with the grill on. You notice it a bit in the day time but at night its barley visible. I do prefer the grills off though Quote Link to comment Share on other sites More sharing options...
tubetwister Posted January 27, 2021 Share Posted January 27, 2021 We have dealt with FedEx for many years. Never had a bad experience, or a damaged shipment. On the other hand, there are a lot of less than reputable sellers on Ebay. Ask me how I know! Get a full refund. Then make your purchase from a reputable dealer. I learned the hard way. Every speaker in my house, those that are not built in wall or ceiling speakers, 24 total (18 Klipsch), were all purchased online from a legit dealer. All shipped via FedEx, or UPS. Never had any problem. Not even a scratched box. Buying on Ebay raises red flags. 1 Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted January 28, 2021 Share Posted January 28, 2021 Would you keep it with a 50% return on your money? Quote Link to comment Share on other sites More sharing options...
BadAndyMan Posted January 28, 2021 Author Share Posted January 28, 2021 3 minutes ago, Ceptorman said: Would you keep it with a 50% return on your money? I took all the feedback into consideration and gave it a lot of thought. That's what I ended up doing though. The seller agreed for a 50 percent refund. I took it to a talented friend who is pretty handy with woodwork among other things. He said he could fix it. I will post a picture of it when he is done. 1 Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted January 28, 2021 Share Posted January 28, 2021 6 minutes ago, BadAndyMan said: I took all the feedback into consideration and gave it a lot of thought. That's what I ended up doing though. The seller agreed for a 50 percent refund. I took it to a talented friend who is pretty handy with woodwork among other things. He said he could fix it. I will post a picture of it when he is done. I think you did well. It is a fantastic speaker. Good luck....keep us informed. 1 Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 28, 2021 Share Posted January 28, 2021 1 minute ago, BadAndyMan said: . The seller agreed for a 50 percent refund. I took it to a talented friend who is pretty handy with woodwork among other things. He said he could fix it. I will post a picture of it when he is done. 50% refund is great - 2 Quote Link to comment Share on other sites More sharing options...
BadAndyMan Posted January 29, 2021 Author Share Posted January 29, 2021 On 1/27/2021 at 3:07 PM, tubetwister said: We have dealt with FedEx for many years. Never had a bad experience, or a damaged shipment. On the other hand, there are a lot of less than reputable sellers on Ebay. Ask me how I know! Get a full refund. Then make your purchase from a reputable dealer. I learned the hard way. Every speaker in my house, those that are not built in wall or ceiling speakers, 24 total (18 Klipsch), were all purchased online from a legit dealer. All shipped via FedEx, or UPS. Never had any problem. Not even a scratched box. Buying on Ebay raises red flags. Interesting. This guy has been a seller for a long time and sold about ten RC-64 iii before I bought one, all with good feedback. Bad luck I guess. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 29, 2021 Share Posted January 29, 2021 15 minutes ago, BadAndyMan said: Interesting. This guy has been a seller for a long time and sold about ten RC-64 iii before I bought one, all with good feedback. Bad luck I guess. you have to over wrap everything ------add layers of bubble wrap -over box ---you don't well -------- take insurance to be covered for shipping damages Quote Link to comment Share on other sites More sharing options...
BadAndyMan Posted January 31, 2021 Author Share Posted January 31, 2021 Repair is done 2 Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted January 31, 2021 Share Posted January 31, 2021 Looks great, can't even see anything.....good job. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 31, 2021 Share Posted January 31, 2021 2 hours ago, BadAndyMan said: Repair is done brand new ---- Quote Link to comment Share on other sites More sharing options...
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