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Scott137

Submitted Customer Support Request 12/15/20, No Answer

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I have a pair of R-28PF speakers that stopped working in December. I submitted the request to customer service about two months ago with no response. What am I supposed to do with these two 50 pound speakers? Is it normal to have to replace speakers like this each year? I have sound bars and book shelf speakers of other brands that are 5-10 years old. 

What do I do??

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Keep at it. At many businesses, if customer service has a backlog, multiple requests will move you up. Squeaky wheel, and all that.

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Pick up the phone

be nice but firm

 

Lots of places have been crippled by the plague......or cold

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14 hours ago, Bubo said:

Pick up the phone

be nice but firm

 

Lots of places have been crippled by the plague......or cold

 

that dont work to well either... sat on hold for 30 minutes last week with no answer.  emailed 3 weeks ago & no answer.... every other company or utility i have called since this "pandemic" started has answered their phone in 10-15 minutes or sooner & replied to emails within a week if not a couple days... no reason klipsch cant handle customer service better.

 

shoot i even called the IRS last week & got through within about 15 minutes.   

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