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New speaker cone damage


kcurtis600

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IMO, send it back.  You paid good money for showroom quality speakers and that is not what you have.  Things do happen but a good dealer will make it right.  Maybe they will let you keep them until the replacement pair arrives.

 

Bill

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My one PRO-180RPC in-ceiling speaker arrived with a similar crease, although not even as long and noticeable as yours... I sent my local dealer a photo, and without hesitation or question, our Klipsch distributor sent a replacement. There is no doubt Klipsch will replace this speaker for you, so contact your dealer.

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