DeanG Crossovers Posted January 7, 2022 Posted January 7, 2022 Where would they get their customer/tech support- The Klipsch Owners Group on Facebook? Cory would be pleased. 1 Quote
jimjimbo Posted January 7, 2022 Posted January 7, 2022 1 hour ago, Crankysoldermeister said: Where would they get their customer/tech support- The Klipsch Owners Group on Facebook? Cory would be pleased. No, from you. But then, according to some, you are only worth 50 cents on the dollar...... Quote
RRR Posted January 7, 2022 Posted January 7, 2022 On 1/7/2022 at 11:50 AM, Crankysoldermeister said: Where would they get their customer/tech support Let's hope it don't go to overseas somewhere with a thick accent you cannot understand like many others, I've had an awful hard time understanding foreign tech support helpers multiple times. Quote
DeanG Crossovers Posted January 7, 2022 Posted January 7, 2022 37 minutes ago, jimjimbo said: No, from you. But then, according to some, you are only worth 50 cents on the dollar...... It’s a private joke between Roy and me. He means I’m only right half the time, which I’m not going to deny. It happens whenever I steer out of my lane - I am not an audio or electrical engineer. Quote
USNRET Posted January 7, 2022 Posted January 7, 2022 2 hours ago, Crankysoldermeister said: Where would they get their customer/tech support Does that exist? Quote
DeanG Crossovers Posted January 7, 2022 Posted January 7, 2022 I was being facetious. I’m sure they have something in place. Quote
OO1 Posted January 8, 2022 Posted January 8, 2022 I sure hope so , Klipsch sell Speakers Worldwide , we're talking hundreds of Millions of $ 1 Quote
USNRET Posted January 9, 2022 Posted January 9, 2022 On 1/7/2022 at 2:00 PM, Crankysoldermeister said: I was being facetious. I’m sure they have something in place. Not answering calls or emails so perhaps a whiteboard in the lounge. The white board is populated with questions once you contact Vox and the question makes it way to Indianapolis. It goes into a bingo hopper and every day at lunch it gets a spin and one request is picked. That request is placed in a Wells Fargo saddle bag and makes its way to Hope. Occasionally a temporary employee will open an envelope and send it through a vacuum tube connection to a collection point that closely resembles a paper recycle bin. I will leave it to you to follow the path from that point. Quote
OO1 Posted January 9, 2022 Posted January 9, 2022 53 minutes ago, USNRET said: Not answering calls or emails Klipsch Answer all Support or Parts requests, , once you send the Email , Klipsch will send you back, a Reply ,to the Email you used to send the support request , try it ? https://support.klipsch.com/hc/en-us/requests/new Quote
USNRET Posted January 9, 2022 Posted January 9, 2022 2 hours ago, RandyH said: Klipsch Answer all Support or Parts requests, , once you send the Email , Klipsch will send you back, a Reply ,to the Email you used to send the support request , try it ? https://support.klipsch.com/hc/en-us/requests/new Many, have tried, it without,, response. Quote
jjptkd Posted January 9, 2022 Posted January 9, 2022 2 hours ago, RandyH said: Klipsch Answer all Support or Parts requests, , once you send the Email , Klipsch will send you back, a Reply ,to the Email you used to send the support request , try it ? https://support.klipsch.com/hc/en-us/requests/new I put a request in 12-08-21 got an immediate confirmation email stating they'd get back to me-- received a follow up email on 12-17-21 telling me they haven't forgotten about me. What is today? 1-08-22. Not surprising I've been down this path before 30-45 days is usually what it takes to get through so I wait and work on other things. Quote
OO1 Posted January 9, 2022 Posted January 9, 2022 9 minutes ago, USNRET said: Many, have tried, it without,, response. it's best to reach Dealers , or Authorized parts Dealers , they have a direct line with klipsch and a speedier time response Quote
Moderators Travis In Austin Posted January 9, 2022 Moderators Posted January 9, 2022 They have doubled tech support in last 6 to 12 months, and are adding more. From Chad: Sorry you are having problems with your speakers. I can tell you we do have tech support staff working. Most staff at Klipsch HQ is working from home, but we are working. Your best bet is going to https://support.klipsch.com. You can submit a ticket there or even chat with a support representative most days (during normal business hours). Hope this helps, and welcome to the forum. Edit: Here's a link to current support hours of operation: https://support.klipsch.com/hc/en-us/articles/360042519812-Hours-of-Operation 1 Quote
OO1 Posted January 9, 2022 Posted January 9, 2022 1 minute ago, jjptkd said: I put a request in 12-08-21 got an immediate confirmation email stating they'd get back to me-- received a follow up email on 12-17-21 telling me they haven't forgotten about me. What is today? 1-08-22. Not surprising I've been down this path before 30-45 days is usually what it takes to get through so I wait and work on other things. yeah , same here , sent an order on the 26th of November and I got a response on Dec 7th , the parts are on BO , The previous request was in the summer for the 75th Poster , that took about 2 months for sure for the Stock to arrive but we finally did get it - 1 Quote
USNRET Posted January 9, 2022 Posted January 9, 2022 sent an order on the 26th of November and I got a response on Dec 7th so 12 days to simply acknowledge a purchase is acceptable to you; not me and this is to purchase not support…..sad Quote
Moderators Travis In Austin Posted January 9, 2022 Moderators Posted January 9, 2022 16 minutes ago, USNRET said: sent an order on the 26th of November and I got a response on Dec 7th so 12 days to simply acknowledge a purchase is acceptable to you; not me and this is to purchase not support…..sad Acceptable to who? Quote
USNRET Posted January 9, 2022 Posted January 9, 2022 21 minutes ago, Travis In Austin said: Acceptable to who? Da, the person who posted the time span I copied; you know the post just above mine. And you are correct taking that long to reply to a purchase order from any company is acceptable to no one Quote
CECAA850 Posted January 9, 2022 Posted January 9, 2022 9 hours ago, Travis In Austin said: Acceptable to who? No one. Quote
CECAA850 Posted January 9, 2022 Posted January 9, 2022 9 hours ago, USNRET said: Da, the person who posted the time span I copied; you know the post just above mine. And you are correct taking that long to reply to a purchase order from any company is acceptable to no one Lol. Quote
CECAA850 Posted January 9, 2022 Posted January 9, 2022 10 hours ago, Travis In Austin said: They have doubled tech support in last 6 to 12 months, and are adding more. From Chad: Sorry you are having problems with your speakers. I can tell you we do have tech support staff working. Most staff at Klipsch HQ is working from home, but we are working. Your best bet is going to https://support.klipsch.com. You can submit a ticket there or even chat with a support representative most days (during normal business hours). Hope this helps, and welcome to the forum. Edit: Here's a link to current support hours of operation: https://support.klipsch.com/hc/en-us/articles/360042519812-Hours-of-Operation I think I read that exact same post a year ago. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.