Moderators Travis In Austin Posted January 10, 2022 Moderators Share Posted January 10, 2022 21 hours ago, USNRET said: Da, the person who posted the time span I copied; you know the post just above mine. And you are correct taking that long to reply to a purchase order from any company is acceptable to no one Well let me clarify it with him, unlike you I can't tell what he did. His response to you was in reference to a return/exchange on a poster, and he didn't really say what the other thing was. There is not too much you can order from Klipsch that doesn't use their online system, so my guess is that he was referring to a service ticket, not a purchase order, but who knows. 23 hours ago, RandyH said: yeah , same here , sent an order on the 26th of November and I got a response on Dec 7th , the parts are on BO @RandyH Did you order something? How did you order it? Online? By fax request/email to someone? Or did you submit a warranty or service order/request? Was the response to your service request that it required some type of part, and that the part(s) were on back order? I believe I ordered about 12 items between 11/15 and 12/1 (not including items from the Gear Store for 75th Anniversary), in each case I instantly received confirmation of the order via email, the processing took anywhere from the same business day to two business day to get it in shippers hands and tracking notification, and nearly all the items were shipped via UPS, and that took on average from one day in a couple of cases, to up to three days, the majority were two days. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 10, 2022 Share Posted January 10, 2022 16 minutes ago, Travis In Austin said: Well let me clarify it with him, unlike you I can't tell what he did. His response to you was in reference to a return/exchange on a poster, and he didn't really say what the other thing was. There is not too much you can order from Klipsch that doesn't use their online system, so my guess is that he was referring to a service ticket, not a purchase order, but who knows. @RandyH Did you order something? How did you order it? Online? By fax request/email to someone? Or did you submit a warranty or service order/request? Was the response to your service request that it required some type of part, and that the part(s) were on back order? I believe I ordered about 12 items between 11/15 and 12/1 (not including items from the Gear Store for 75th Anniversary), in each case I instantly received confirmation of the order via email, the processing took anywhere from the same business day to two business day to get it in shippers hands and tracking notification, and nearly all the items were shipped via UPS, and that took on average from one day in a couple of cases, to up to three days, the majority were two days. the 1st order was for Posters 75th , we had to wait on the account of the Batch at the warehouse were damaged . the 2nd order was for 4 passive Radiators - Both requests were sent by Email through the " submit your request " link ▶️ https://support.klipsch.com/hc/en-us/requests/new Quote Link to comment Share on other sites More sharing options...
Moderators Travis In Austin Posted January 10, 2022 Moderators Share Posted January 10, 2022 9 minutes ago, RandyH said: the 1st order was for Posters 75th , we had to wait on the account of the Batch at the warehouse were damaged . the 2nd order was for 4 passive Radiators - Both request was sent by Email through the " submit your request " link ▶️ https://support.klipsch.com/hc/en-us/requests/new So that's going to go in as a service request at first, go into queue, answered in order, and when they see it is a parts request, don't they send it over to parts and you get a response from Klipsch parts? Let time I called for parts was wall mounts for Professional, for two Ki-102s, and that was a almost 2 years ago, whole different ball game these days. Is the parts number no longer an option these days, or did you just decide to go that route so not on hold? 1 Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 10, 2022 Share Posted January 10, 2022 6 hours ago, Travis In Austin said: . Is the parts number no longer an option these days, or did you just decide to go that route so not on hold? Right , when I called in , to reach Parts , I was on Hold for a while , so I called back , a Lady at CS recommended that I send the email instead , and that's how the System works , the emails go into a queue , then they get sorted by CS via the various Depts , it's all done by Email , and , no longer by Phone since they prioritize the Dealers . I did reach a person once at Tech Support by Phone , they answered , and they also recommended to send an Email . 1 Quote Link to comment Share on other sites More sharing options...
carlthess40 Posted January 13, 2022 Share Posted January 13, 2022 I’ll trade a truck bed full of audio gear for them. 1 Quote Link to comment Share on other sites More sharing options...
Shakeydeal Posted January 13, 2022 Share Posted January 13, 2022 Is there an echo in here? 2 2 Quote Link to comment Share on other sites More sharing options...
RickFL Posted January 13, 2022 Share Posted January 13, 2022 4 hours ago, carlthess40 said: I’ll trade a truck bed full of audio gear for them. Sorry no trades. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 13, 2022 Share Posted January 13, 2022 GLWTS Quote Link to comment Share on other sites More sharing options...
Dave1291 Posted January 13, 2022 Share Posted January 13, 2022 4 hours ago, Shakeydeal said: Is there an echo in here? I never knew he stuttered. Kinda does sound like an echo though... 4 hours ago, Shakeydeal said: Quote Link to comment Share on other sites More sharing options...
davis419b Posted January 14, 2022 Share Posted January 14, 2022 This thread might finally be dead THANK GOD !!!! Quote Link to comment Share on other sites More sharing options...
the real Duke Spinner Posted January 15, 2022 Share Posted January 15, 2022 Yowser ...$6000 ,??? Maybe I should get mine out of the garage .😛. Holy crap .. Prices have gone crazy in the last 3 years. 🙄 1 Quote Link to comment Share on other sites More sharing options...
MEH Synergy Posted January 15, 2022 Share Posted January 15, 2022 Boo on your comment. Edit it and take it out from a respect standpoint for the OP. 1 Quote Link to comment Share on other sites More sharing options...
Woofers and Tweeters Posted January 15, 2022 Share Posted January 15, 2022 5 hours ago, the real Duke Spinner said: Yo You have a pm Quote Link to comment Share on other sites More sharing options...
the real Duke Spinner Posted January 15, 2022 Share Posted January 15, 2022 Thanks for Your kind PM from the Klisch Thought Police. I paid $600 for my Heresy Decorators. Revenered in wormy maple $1600 for my KH Obviously there seems to he a diffent Market there days Do not make this into something it's not Mr Anal .. 1 Quote Link to comment Share on other sites More sharing options...
the real Duke Spinner Posted January 15, 2022 Share Posted January 15, 2022 18 hours ago, Westcoastdrums said: Boo on your comment. Edit it and take it out from a respect standpoint for the OP. What's your Issue ?? Explain it pudley. .. 1 1 Quote Link to comment Share on other sites More sharing options...
the real Duke Spinner Posted January 15, 2022 Share Posted January 15, 2022 18 hours ago, Westcoastdrums said: Boo on your comment. Edit it and take it out from a respect standpoint for the OP. Thanks for your kindness and comment, but No Thanks for interpreting my Comment for what it's not ....MYOB 1 1 Quote Link to comment Share on other sites More sharing options...
TFR1 Posted January 16, 2022 Share Posted January 16, 2022 7 minutes ago, the real Duke Spinner said: What's your Issue ?? Explain it pudley. .. I thought forum rules for Garage Sale forum was no discussion RE: price. If you want to talk price, do it with a PM. 1 1 Quote Link to comment Share on other sites More sharing options...
the real Duke Spinner Posted January 16, 2022 Share Posted January 16, 2022 Just now, TFR1 said: I thought forum rules for Garage Sale forum was no discussion RE: price. If you want to talk price, do it with a PM. Simply an OBSERVATIONA. ..NOT AN OFFER, NOR DENIGRATION 1 Quote Link to comment Share on other sites More sharing options...
MEH Synergy Posted January 16, 2022 Share Posted January 16, 2022 Out of line, here's another one...MYOB. Not a buyer, take your own advice. Quote Link to comment Share on other sites More sharing options...
Woofers and Tweeters Posted January 16, 2022 Share Posted January 16, 2022 1 hour ago, the real Duke Spinner said: Thanks for Your kind PM from the Klisch Thought Police. I paid $600 for my Heresy Decorators. Revenered in wormy maple $1600 for my KH Obviously there seems to he a diffent Market there days Do not make this into something it's not Mr Anal .. So much for trying to help... no good deed goes unpunished lol. All I did was politely relay to you what the consensus is about commenting in the Garage Sale section and provided this link. At no time did I tell you what to think or say, did I? Please keep posing, it helps members to get to know you. Quote Link to comment Share on other sites More sharing options...
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