iPhone, trouble with the connect app

[Tom Savini]

Hello all,

 

I bought The Fives today. Very happy with the sound.

 

The only problem is using the Klipsch Connect app.
 

i did use the Fives uppdater app. Everything went fine.

 

i do open the Connect app, and it can see my Fives loudspeakers. I press rhe setup button.

The connect app says:

searching

conneting 

connected.

 

A few seconds later I get the screen below.

Sonds strange, can not communicate even though I am connected using bluetooth? 

 

i tried

taking the power cable out

starting the process with/without pairing

closing the app (latest version, latest IOS)

 

Any hints for a Klipsch newbie?

[Tom Savini]

This is what solved my problem: doing it from start with another USB device

[Kev23]

On 6/22/2023 at 12:12 AM, Tom Savini said:

This is what solved my problem: doing it from start with another USB device

Thanks! I've had similar issues with the Connect app on my iPhone before, and it turned out to be a glitch in the app that was resolved after updating iOS. You might want to try that first if you haven't already. Also, I had to take screenshots to document some of the problems and used this helpful guide on how to take an iPhone screenshot without the button. It walks you through the different methods, which was super useful when I needed to share details with customer support. If updating doesn’t help, consider reinstalling the app or checking for firmware updates on the speaker itself.

Edited September 30, 2024 by Kev23