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Klipsch can't pick carrier for return!

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I'm trying to enter in the tracking number for a return and the drop down box has no options to pick a carrier. How am I supposed to give them the tracking number if I can't pick a carrier and it keeps giving me a "This is a required field." error?

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On 6/11/2022 at 10:36 PM, Khornukopia said:

I am not familiar with the specific process you are working on, but ... Tracking numbers are unique. If you have a number and enter the number, maybe the computer will automatically know which carrier is assigned.

Yes indeed, that's right.

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