Aknar Posted February 5, 2001 Share Posted February 5, 2001 I got a set of Promedia's for Christmas and was amazed with the crisp sound and low bass. A week after setting them up I started to hear a faint crackle coming from the rear-right speaker. It wasn't constant so it didn't bother me, but after a while it would become quite annoying when watching DVD's on the computer. It seems that the crackling only occurs at certain frequencies. I flipped the wires around, and tried flipping speakers, changing mixer settings, vacuumed, played with the pre-amp nobs, everything!!! The crackle keeps coming back, and always from the rear-right output on the sub. Should I send them back, and if I need to, do I upgrade to the new sub? Any comment will be a great help to me. Thank you all! Quote Link to comment Share on other sites More sharing options...
Dan F Posted February 5, 2001 Share Posted February 5, 2001 A couple of things: If you reverse your green and purple plugs, does the crackle now come from the right front? If so, that narrows it down to the sound card or the pre-amp (i.e., sub not affected). Once you have tried this, contact Amy in Tech Support and she'll help from there. ------------------ Klipsch ProMedia Customer Service # is 1-888-554-5665 Quote Link to comment Share on other sites More sharing options...
janko10 Posted February 5, 2001 Share Posted February 5, 2001 what soundcard do you have? how do you have then hooked up? Quote Link to comment Share on other sites More sharing options...
Aknar Posted February 5, 2001 Author Share Posted February 5, 2001 Thanks for the tips. I have a Soundblaster Live X-Gamer and the purple and green plugs are plugged into the Line Out, and Rear Out. I tried switching the purple and green plugs and the sound is still crackling from the rear-right output. I'm gonna post my topic in the customer service setion. Thanks again! Quote Link to comment Share on other sites More sharing options...
beday00 Posted February 5, 2001 Share Posted February 5, 2001 i have the same problem and i think it is the preamp. i've since ordered a replacement and am awaiting delivery. i think it is a problem with the knobs and resonance frequency and it is vibrating it or something to that extent because it only happens when the volumes is louder. just my two cents Quote Link to comment Share on other sites More sharing options...
Sam_D Posted February 7, 2001 Share Posted February 7, 2001 Weird, I've never heard of this problem. Just adding the CS email address and giving this post a bump... ------------------ Klipsch Rules. ProMedia Tech Support # 1-888-554-5665 promediatech@klipsch.com Quote Link to comment Share on other sites More sharing options...
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